Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful and super warm just like in the pictures I love
Too bad a little small for my dog, but I would order a bigger
Very high quality sewn, pillow with a lock, for convenience in washing. There is no smell, the store pleasantly surprised the toy as a gift, the order is made on November 12, delivered 09.12 to Karelia
Super Cool, for toychik 2300 even with a margin, the dog immediately climbed, now you need to order the second order, do not share with the second dog!
Purchase S. It's a 3kg baby and it's on foot. I really like it.
As in the photos arrive well packaged!!☺
A wonderful bed for a cat!!! very high quality made! From the pads on the bottom you can remove the cover, it's on the lock, and wash!!! Everything is very good! I recommend!!! Thank you very much!!!
The quality is good, the roof keeps well.
Just like in the picture, but at the moment my cat didn't want to release it.
Very soft and cozy house. Only my Yorik while he was avoiding) went for a very long time, lost in customs. After 3 months it reached
Very fast delivery. The goods are satisfied. Deep bed, in this I see a minus for a puppy.
Issued an order on November 23, sent out only 27, received at the point of issue DPD on November 08. The quality is excellent. The bed fit well into the width of the windowsill. Stitched qualitatively, the pillow is removed, with a zipper, you can wash. The fabric is moderately hairy,) pleasant to the touch. The sides are moderately high. Comfortable bed, the cat in it does not drown) shorter, definitely recommend!
Wonderful...vert confortable!
Three good
Nice product!
Delivery 14 days from the date of ordering. I buy in this store constantly, and always delivery is very fast. Categorically recommend buying here. The goods are quality, the bed is sewn perfectly, the serve is fastened with a zipper, there is an opportunity to wash the pillow in the washing machine. The fabric is soft, plush. From the bottom of the finely-пупырчатая surface, so that the bed did not rub on the floor. The cat inside is comfortable, warm.
All OK
This is the best bed in the world! I love it. Very beautiful, soft, comfortable. The main advantage (after having ears, of course) is that I think that the pillow can be opened, there's lightning. Accordingly, the sintepon can be clogged New as worn out. The cat really liked, thanks hoopet! Feedback if that is not paid, just sincerely thank you. The cat on the photo is not very large, 3 kg
Amazing bed. Bought for a small dog. Quality is super. Delivered fast
Very cool goods. The first one received quickly, but with the second one was not lucky-he chatted on the road for three months. It's been a long time since we opened a dispute. But, finally came!!!
It came very quickly, in 8 days!! The bed is wonderful, soft, no foreign smells. Cats sniffed for a few days, but did not dare to use it, and then they loved and slept in turn. The cat in a large weight category (5 kg) is perfectly placed (see. Photo). The only moment: you need to strengthen the bottom of the bed, because. Slightly pumped.
All excellent quality, delivery is fast.
Nice crib.
The product as in the description, very satisfied with the purchase, warm soft well stitched, I recommend the cats in general cool.
It was very fast. Before expected time. They're very comfortable. The size is ideal for dogs of 3.5 kg.