Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A little malomerit, so you need to take a larger size, to the body a very pleasant fabric, not electrolyzed, soft and warm, because of the situation with the coronof
Thank you very much to the store, sent promptly, I order the second time. in winter I wear the most it. 5 ++++.
An excellent set of linen, the husband is delighted (soft, warm, dense). The store is sociable, answers immediately.
Corresponds to the description and photo. The size of M came up XL. Pleasant to the touch.
At a height of 172 cm, 60 kg-ordered a size L, approached exactly. Very soft and pleasant to the touch fleece. I order the second set already.
Recommend
Size XL on my 175 height, 83 kg weight and 104 cm Puz. It came well.
While manufacturing quality and material looks trustworthy, yet sleeves are too short for normal proportional European human body. I took XL size and it sits fit and nicely just sleeves of the top could be 5 cm longer. My body weight 75kg, length 1.75m.
VSP is good, the quality is super, the seams are neat
The parcel was almost two months old. On my parameters, height 174, chest Volume 98, waist Volume 75, hip Volume 102, size 3XL sat perfectly. I would only like a greater length of pants. The quality is excellent. The seams are even, the underwear to the touch is very pleasant. I do not know how to perform the functions of thermal underwear, but to warm up, as a suit, will be able. The purchase is very satisfied. Suit recommend. Seller Thank you!! I did not communicate with the store, because there were no problems.
The order was delivered to Kazakhstan in 65 days. Corresponds to the description, the size is accurate. Qualitatively sewed, on the body is nice and warm. excellent store. Recommend.
Excellent underwear, I advise, delivery month
The parcel came for our country quickly enough, in 5 weeks. The dimensional grid corresponds. But it's weird. In order for the underwear to sit well, you need a large torso and children's thin and short legs. The quality of linen is good. As far as it protects from the cold, I can not say, because the cold has already ended. Suit for the next season. On a man with parameters chest Volume 115, waist Volume 110, hip Volume 117, height 176, size XXXL most suitable, but pants are short. I did not communicate with the store, because there were no problems.
I'm 1,88 m, 80 kg and thin. The size 3X L fitted me very well. Good fabric. No defect. I liked it.
рост мужа 173 размер 50-52 по размеру взяли ,3ххх , качество отличное , пришло быстро
Качество отличное, телу очень приятно. Единственный минус - резинка на штанах немного туговата, нужно привыкать. На 170/72 размер XL немного маловат, рукава и штаны чуть коротковаты. Можно смело брать 2XL.
On the growth of 173 ordered XXL All came up, fits well. Made qualitatively, but there are sometimes sticking threads. It was like Frost, not frozen!
всё хорошо. мне понравилось. размер подошёл. теплый удобный комплект. спасибо продовцу.
Excellent quality product and exactly as described. Moderate shipping (but considerably fast by distance and shipping method). Communication with the store has occurred without any problems and has also been very nice and helpful. It's the second purchase I make in this store and I'll do it again in the future. I recommend it!
On height 184 size 48-50 2 XL sat perfectly, not small, namely, it fits as it should, underwear, where does not sagging. The quality is good, sewn smoothly, the threads do not stick out, pleasant to the body! Very satisfied with the purchase, the husband is happy as an elephant. Delivery to Khabarovsk 3 weeks
Delivery 17 days from the time of order. Track tracked. The underwear is great. Took XXXL for 100 kg and height 180... The village is excellent. The material is pleasant to the touch, very soft.
Hello, to the store 5 +++, for a quick shipment. suits are wonderful, ordered 2 pieces, there is no thread anywhere, stitched perfectly. on the weekend I'll take it it it
Goods received .. Everything came up thanks to the store. Quality is good. price is normal.
The parcel was almost two months old. On my parameters, height 174, chest Volume 98, waist Volume 75, hip Volume 102, size 3XL sat perfectly. I would only like a greater length of pants. The quality is excellent. The seams are even, the underwear to the touch is very pleasant. I do not know how to perform the functions of thermal underwear, but to warm up, as a suit, will be able. The purchase is very satisfied. Suit recommend. Seller Thank you!! I did not communicate with the store, because there were no problems.
Waiting/reality coincided. Height 168, weight +-57, the size approached. Less would not fit, probably