Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Density of the fabric, sewing I liked. Confuses the neck-it is not made of knitted rubber bands, but from the same fabric as the T-shirt, folded twice-will not it stretch after washing? The model itself is not long, but wide. I wear m and ordered m-the shoulder is down, so I'm not sure that L would be better, I think m the best option in my case. Pink color is a warm shade, with a yellowish podton, unfortunately not mine, I like cold colors in blue, but it's not nobody's fault. Delivery fast in 11 days in postomat Pyaterochka.
T-shirt is cool, I order not for the first time. Very fast delivery thanks to the store for the gift as a hair band
Cool! Take
I ordered 4 pcs of different colors. All quality, without holes, the seams are very high quality! Medium density fabric, pleasant and soft, does not shine through. Colors only as in the picture. Apricot is beige, white is cold. My parameters: 84-65-91, sits perfectly. On the tag it is written can not be ironed, I iron on the unit.
Заказываю футболки уже второй раз, и буду заказывать и дальше!! Качество огонь, мягкие, практически не мнутся. Доставка за две недели до Калининграда. В подарок резинки, спасибо продавцу!!)
Very good T-shirt. Soft and stretches. Color saturated. I advise you very much. I'll order more myself! As a gift, put the hair bands. Walked 16 days
на самом деле я думала будет другой материал, более стоячий. Майка очень хорошо тянется, просвечивает. Я хотела что бы она смотрелась больше, но это я уже ошиблась с размером . Продавец положил с подарок заколку.
Доставка быстрая. Цвет футболок как на фото у продавца, у меня на фото цвет всех искажен, но голубая немного темнее, чем на фото у продавца.
Perfect basic T-shirt I already have these T-shirts in green, yellow, blue, white and, now, black. I really like their quality, soft, velvety to the touch cotton, dense, while in the summer they are not hot due to a free cut. At me in the size of S, on parameters 79/63 and height 161 sits freely, the sleeve is elongated. Presented in 15 colors and in 4 changes from S to XL. Recommend to buy
T-shirt came quickly, the size matches, you can even take more. Eraser for hair as a gift came
I noticed the seam curve only after washing. Wrote to the store. Write that wearing it does not affect, give you Compensation 1 $. I agreed, she thanked and disappeared... Did I ask when I 'd send you? In response, silence. In principle, the T-shirt is Norms, dense, comfortable. If not for one but. And strange from the seller.
Покупкой очень довольна! Заказываю второй раз, качество очень хорошее, размер соответствует описанию продавца. Первый раз покупала светлые, сейчас купила ещё цветные. Продавец отправил заказ быстро, получила в срок. Спасибо за подарок !) рекомендую этого продавца, заказом довольна !
In Kiev came in 3 weeks. There is a fitted, not oversize. Standard cut. Stitched qualitatively, the store put a rubber band as a gift-thank you!
Great T shirt! I order the second time, the quality is at altitude! As a gift put an elastic band, my daughter liked it)
Description exact, came in 3 weeks. At 50 the size is free. I like it very much, I order it for the third time, the quality is normal.
On the parameters 87/68 size M sat perfectly, the color is sky blue. Parameters of the T-shirt: width 51 cm, length 59 cm.
Slightly shines through, but not critical) the product is satisfied) the order came quickly
The color is beautiful, but it is so wide and short. My clothes size is 42-44. Probably it was necessary to have a smaller size, too overweight
Отличная базовая футболка, приятная к телу. Запаха не было, но как по мне это маловажно - все равно стираю сразу. Хороший оверсайз, как по мне на мои параметры больше и не нужно, иначе чересчур. Заказала размер s, мой рост 164, параметры 84-63-89. Заказала 4 апреля, пришло на почту 17 апреля. Рекомендую к заказу
Nice T-shirts. On my S ordered S, I like it. Who likes straight strong oversize, it is necessary of course to take on the size, or even two more :) with the store did not communicate.
Excellent T-shirts! Thank you very much to the store for the quality of the goods!!!
Excellent T-shirts!!! Thank you very much to the store for the quality of the goods!!!
T-shirts are wonderful, I take the second time and very satisfied! Thank you store!
T-shirt Super, pleasant to the body. I'll order more in other colors, I liked it very much. Took on the Russian 50.
The T-shirt arrived very quickly, in less than two weeks. The quality of the fabric is very good, the color is milky very beautiful, but very rastroilves on the sleeve is not correctly made seam, in the most prominent place. It will have to be spent on the studio. The store put a very nice rubber band in the fires.