Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
perfect! מושלם
Amazing product! Very satisfied,and more satisfied with the great customer service! The store communicates promptly, and Guides you If you have any question even before you make the purchase! Honestly 40/10
Excellent store!!! Fast and great connection with the store!!!
Everything came out super in St. Petersburg delivered quickly, keyboard top! Thank you to the store, answered quickly and to all questions
The product is very good, recommended
The keyboard is good, the keys are soft, comfortable backlight (6 colors). But the symbols on the keys with the numbers in the Russian layout do not match. Connect with iPad without problems via Bluetooth. The TouchPad works. Magnetic to the case is not durable. The store put the film on the screen and stilluz as a gift. Shipping fast. The track is beating. I'm happy with the purchase.
Wow!! It is amazing . Seller faster very very faster and good talk with him
The Product has arrived in 10 days, and it was shipped right after the order. The quality of the product is very good, Keyboard and Touchpad feels very premium and it's very fun to use! I would totally suggest you to buy this product if you are looking for a more productive workspace as a teacher student or anyone that is using an ipad as the same purpose as a computer! If you get bored of using the Trackpad just get a cheap Bluetooth mouse and use that with it but trust me you won't!!
Package came in a timely manner. Well packed and shipped. Keyboard connects very easily and all functions work! Great deal IMO! Seller Recommended.
Great case for my Ipad
For now it works great, I ordered it 31/05. It takes 16 days to reach Canary Islands. 100% recommended
It is what it suppose to be. And TaKe my finger orders precisely.
Super! I am very glad. Can leisurely serve as a portable laptop!
Good and excellent quality.
Fast delivery, excellent keyboard., keeps on the magnet, and most importantly there is already a Russian language on it
<2en> product good condition has also arrived more not tried additional notification will be made according to the result.
wysyłka bardzo szybka
I have been using for 2 weeks. It is pretty work well. Shipping was 2 weeks to Turkey.
It’s great and the keyboard is magnetic so you don’t have to keep it in the case, you can take it away if you’re just watching something I love it
The goods arrived in record time. Exactly identical to the description. Thanks to the store for the professionalism in dealing and communication. I advise to deal with it because it is the best.
Excellent cover-keyboard, it came quickly. Recommend.
Very good. Speed in charging Gift pen (black) The best store I dealt with in Ali Express
Everything is fine! I'm just starting to mean to rock, but I already like everything very much!
Perfect product, perfect store, working perfectly and looks very good. I got the product just like I ordered with Hebrew and English, after less than 2 weeks!!! I’m going to buy another one for the iPad 11 pro. T H A N K S
Excellent product! Recommend the store