Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pleasant fabric, quite warm. Sleeves along the length of approx, but short, need pants with high waist or belt.
Nice sweaters. I order for the third time. Everything is as cool as ever.
Turtlenecks are super, I take these for the second time, but there was a weird size. Last time I took M, this time I took L-came exactly the same in size, do not distinguish. On the tag is marked "1". So refund. As it looks see. In the photo, I'm 92-75-95
Colors match
Turtleneck is just super. Gentle to the touch, odorless. Pearl color. On parameters 81/65/86 the growth of 158 villages is excellent. I will order more in green. Delivery to Mo 10 days.
Водолазка классная, приятная к телу. Буду заказывать другие цвета.
Невероятно приятная кофта! Материал приятно удивил: в водолазке не холодно, не жарко. Она отлично держит форму и при этом невероятно мягкая. На рост 164 с параметрами 84-66-90 размер сел как влитой, при этом в жизни ношу S. Длина рукавов - как надо! Товар дошёл за неделю до СПб. Однозначно рекомендую! Закажу себе ещё.
Thin, but the quality is good. I took in sizes S and M. The difference in 1 cm in the length of the sleeves. At 40-42 it is better to take M.
Satisfied with the product, as described. Also received in 3 weeks to AU.
Came to Ukraine in a month. Very good quality!!! On my s the village is perfect.
Turtleneck is very good quality. I bought the second one. Description and color fully correspond. I order the largest size, so as not to stretch on the body, I like it so much and will keep the shape for a long time, it will stretch. Og-92, ot-72, ob-92, weight-52-53 kg., height-160. Seller umnichka, works very well! There was no need to communicate. Delivery mega fast, received on the 8th day at the cash desk in the 5th, very convenient. Thank you for the quality goods and excellent work
Great turtleneck! I order the second time. Very happy. Only keep in mind the color is not quite beige but pink.
Good turtleneck. At a height of 151 centimeters and parameters 84/67/86 villages are not bad, sleeves cover the bone on the wrist. The color is beautiful saturated Gray. The neck is double, it does not press on the neck.
described as description and sooooo comfy and soft!!!!!! very stretchy and breathable too!!! shipping was super quick
To the touch an amazing tender! Super! thanks to the store!
On the height of 175, and its size M-took L, the turtleneck sat back to back. Quality is excellent for such money! Everything is super!
Size S. Parameters 87-64-95. Sooo soft
This is the 4th turtleneck I ordered from this store. Turtlenecks are excellent, pleasant, soft. But for the last time I ordered the size L, not for myself (I take s). The coming turtleneck L is no different from those that size s. I wrote to the seller, they said they will check. The dispute did not open, left it for itself. In photo 4 turtlenecks, on top, the one that should be L. Maybe just wrong and put the wrong size.
So soft and pleasant to the body turtleneck) very well sewn) on the size m took L, sat down well. I recommend the store, I will order another color
Synthetics, but my daughter liked it. Quickly arrived
super soft fabric and very stretchy, so it fits even if you have a larger chest (im american size G). downside is it's a little sheer, so even if you wear a nude bra, it'll show through.
Lovely & soft fits nice to size x
Przepięknie made, comfortable material with fajnym składem, ślicznie lies and slims, mega fast shipping. Cudny slightly łososiowy color. For bank zamówię more colors :)
Soft sweater for autumn, I'm delighted)) let's see how it will show itself in sock
Turtleneck is very soft, warm, very pleasant to the body! Sleeves are not short. Good stretches!