Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality goods. Dense fabric, well sewn. On 100 kg and 182 cm ideally sat 35 size.
Nice pants
calidad precio excelente
I've bought 10 pairs of these trousers over the last few years and had no problems, extremely fast delivery and value for money. would recommend to anyone.. Size is accurate to Western sizes also.
People. Check the seams from the inside.)))
Pants got. this is the second pants I take from this store. pants are quality. the material is tight. Pockets a lot of everything is very functional. I recommend the leading mobile lifestyle to people.
Size is OK with me finish this info off key
Corresponds to the description.
On the table was more focused on the hips, his ass is lean. But puzen age hanging 84/99, took him in the end 31 sat perfectly, the length is perfectly height 175 weight 75, the panties themselves are very beautiful, everything is very neat, the fabric, therefore, do not take dark, I regret. That took not Gray (( .. Thought to work will drive .. (driver) but looks like panties will be "weekend" .. The product really liked the pants really counting Ordered 29/03 received 22/04
Good product, perfect size, fast delivery, I recommend
Very Satisfied, the store contacted me to ensure correct size. Great product - well made and stitched. Will be ordering more soon.
Good quality of products. <2en> thank the store for that. <2en> shipping time lasted 22 days. <2en> my size: 180 cm. Weight: 74Kg. (jeans size 34x34). <2en> the product was 1-2 cm short and waist narrow as size. <2en> 34 sizes would be ideal. <2en> note: the seller wants me to do my diet :)
You can believe the size table. 175/80 34 size
Delivery 21 days, the color is darker than in the photo. On the parameters 177/84 perfectly fit at the waist, but the growth is long, you need to cut a centimeter three exactly. In general, the material is dense, cotton, pleasant in contact with the skin.
Pants are just perfect! By the size of the village clearly, by 192 cm of height and 94 kg of weight. All pockets are functional. The color is pleasant, light khaki. Quality-fire, seams are even, locks are iron, but good quality too. Got for only 1250₽. Recommend!
Excellent pantalon, good quality fabric
Compatible with description...
Excelente, tal como en la descripción, 100% recomendado.
товар соответствует описанию. пришел очень быстро. быстрее чем обычно. размер соответствует таблице. на вес 80 кг.при 172 см заказывал 33 серого цвета. сели плотно как влитые. но чувствуется присутствие синтетической нитки. а штаны песочного цвета сшиты свободнее и там чистая хлобчатобумажная нитка. песочные дышат лучше. но в общем штаны супер. буду заказывать ещё. спасибо производителю и продавцу.
Delivered in time, the product has quality and adjusts to the measure.
Excellent! 100 ℅ recommended.
After consultation with the customer service I then ordered a size bigger. So rather than 33 I have taken 34. Fits perfectly. Hope this is after the first wash still just as. Fabric seems of good quality.
On height 170 weight 88 - 35 approached
185 см / 95 кг. Сели отлично. Непонятно, как поведут себя после стирки, написано 100% хлопок. Доставка в МСК 3 недели. Спишем на китайский Новый год.
Good quality trousers. The size chosen following the store's instructions suits me perfectly. Communication with the very good seller. The fast shipment. I will certainly repeat.