Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Normal pants, at 33 size, took 34 came well
товар ОК
Pants came of excellent quality all the seams are quality, the size of the size grid chose 33 but did not take into account the width of the waist called the store overplayed the order 33 33 by Seller manufacturer respect. Recommend. Height 180 cm weight 78 kg
Excellent pants for everyday wear. Movements do not fetter. Maybe I'll order one more. At a height of 178 cm 80 kg ideally approached 33 size. The "US Army" patches and the eagle were safely repulsed. Delivery for a week in Postamat Pyaterochka.
Long for 5 cm, gave in the atelier .. 500 rubles Rabo Ta, locks))!! The material is good, 13 pockets, the size approached, and the length of the nonsense, thank you!!
172cm 61 kilogram inch perfect fit. Pants thickness, spring, autumn for splicing and Well lined or not. But pants fit is okey
Good, good, good to advise also for assistance. People very kind
Is OK
The size is good .... But not the length, be careful if you have big legs
Excellent.
Great store. Shipping is really fast. From China to Peter the parcel reached 10 days. Pants of good quality, the material is quite dense, however, the material of the pockets does not look durable. At a height of 185 cm and a weight of 85 kg, the size 34 approached. For those who like to wear without a belt-it would be possible to take 33. In general, I liked everything. Thank you seller and Ali!
Buena calidad, envío rápido, muchas gracias
The store suggested changing the size, but I did not agree and turned out to be right. Ordered 32 size, in the belt pants with a fastened button in width 42 cm half-girth, in length pants 106 cm turned out, more than in the descriptions of the sizes and it. The dimensions in the hips also correspond to 52 cm half-girth. All measurements were made on their pants personally, by a centimeter for clothes (measurements +/- 0,5 cm error). Excellent fabric, sewing medium, in places Krivenko if you look very closely, but not critical. I do not understand why they make useless patches that leave a trace after themselves when they get rid of them. And second, you will have to steam because it's funny to walk with an eagle on the ass :) pockets are only side functional, those with zippers are useless because at first they are very narrow. about them from behind the metal zipper, you can easily scratch your hands. Delivery to Ukraine (not to Ukraine, not to Ukraine, to Ukraine my favorite) about 2,5 weeks meest Express. Glory to Ukraine!!!
Very nice
Nice pants!
The product fully corresponds to the description. Did the ordered 34 size on my 182/82 could be a little bit bigger. :) To the store Thank you very much, everything is very excellent, delivery is fast. To buy I recommend, and most likely I will order more... :)
I take the second such pants, the first was a little better, the fabric is thicker. In any case, cut-size is suitable for Europeans. Legs are long torso short, not vice versa. The store immediately helps with the size.
all is ok good quality
all is ok very good quality
Fast delivery, good quality. 32 size 177/70. Just with the belt.
Trousers excellent workmanship. Soft cotton, calzano well.. And they are very comfortable and beautiful Consigliatissimi
Honest: The store is super... Reacted quickly .... The product came quickly and precisely on the birthday of the emotion only positive everything exactly came up all super. Recommend!
Fire pants, ordered another. It came 2 weeks before the MSC.
Goods very good quality. Seller before we sent goods zaproponowal with same dobierze suitable size. It was about 2 sizes lower than this you choosed. Pants next in perfect size. Naprawde recommend this store
Very nice stuff. Legend trousers for the summer. Lightning in front, though, is not necessary. I wish it was on the side. Another minus is iron zippers. Plastic would be more appropriate. But this is not critical, the faces of the teeth are not very sharp, the pockets can be used quite comfortably. With the size clearly guessed-on height 178 and weight 70 size 34 came up perfectly