Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I take the second such pants, the first was a little better, the fabric is thicker. In any case, cut-size is suitable for Europeans. Legs are long torso short, not vice versa. The store immediately helps with the size.
all is ok good quality
all is ok very good quality
Fast delivery, good quality. 32 size 177/70. Just with the belt.
Trousers excellent workmanship. Soft cotton, calzano well.. And they are very comfortable and beautiful Consigliatissimi
Honest: The store is super... Reacted quickly .... The product came quickly and precisely on the birthday of the emotion only positive everything exactly came up all super. Recommend!
Fire pants, ordered another. It came 2 weeks before the MSC.
Goods very good quality. Seller before we sent goods zaproponowal with same dobierze suitable size. It was about 2 sizes lower than this you choosed. Pants next in perfect size. Naprawde recommend this store
Very nice stuff. Legend trousers for the summer. Lightning in front, though, is not necessary. I wish it was on the side. Another minus is iron zippers. Plastic would be more appropriate. But this is not critical, the faces of the teeth are not very sharp, the pockets can be used quite comfortably. With the size clearly guessed-on height 178 and weight 70 size 34 came up perfectly
Perfect, the size is good, size guide at the top, it looks very solid
Very good quality and exactly as advertised. Recommend to all concerned.
Käib kah, pildil jäi mulje et istmiku osa on topelt riidest. Alas ole, kõik ühekordne riidest.
Взяла 36р на 54р,оказался великоват.
The store is very sociable, suggested how to choose the size. Pants class!!!
Small. height 178. Weight 95 Thanks anyway.
Excellent very beautiful and comfortable better than expected
Came quickly to Moscow, the threads do not stick out, on my 170 growth, I would like to be more authentic. The material is dense, sat tight, I think to stretch over time.
Nice pants. Size in size.
Штаны классные. Сидят отлично. Пошёл возьму вторые. А то пропадут и фиг где возьмёшь. ))
Very good
за штаны китайцам в зачёт ;) оч доволен и рекомендовать не стыдно !. рост-180, вес -70 ( L ) в самый раз !
Quality pants for the price they have
Very serious salesman. He confirmed Me by message before sending the address and size. The pants much better than I expected. I'll buy insurance again!
Everything is great. The store was worried about the size, indicating that Chinese sizes are used. Picked up the table. Everything came up. Travel time is ordered-20 days.
Nice pants. I buy a second time and do not regret it. Sit well, the length is just right. Sewn perfectly. I really like it. I will, in the future, buy from this store. Pants are the same as in the photos.