Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping, quality nice
This is most likely one of the best, if not the first-class deals of thisnature I have ever had the pleasure to use. I have the impression it is a good purchase. It was delivered sooner than it was predicted and saved me a lot of hassle, since I needed it urgently. I was very excited with the customer service. I like itself, have not observed any factors tobe disappointed about. completely recommend.
It is very good, materials, finishes and shirt of great quality, but it is true that to be the largest size XXL ahead is somewhat short. 178cm and 75kg
Good quality, nice fabric, dense! On the buttons, I took XXL for myself, but it turned out to be very wide and short. Well approached her husband, he is 172 tall, but for higher growth will be very short.
good quality but short for 182cm man.
Shipping is too slow down
It's great! If you want it more oversize style, order two more sizes than you usually use. Highly recommended
Good, quality shirt
I measured twice to make sure I bought him the right size. It was way too small. Size up at LEAST once.
Perfect shirt! I wear instead of a windbreaker, quality supper!
The shirt is soft, but very warm. It can be used as a cardigan. Ordered the largest size and it is butt (with my height of 170)
The color does not exactly correspond to what is in the picture. The shirt itself is darker than in the photo.
Got it for my fiancé. It’s really good quality but I’d size up
Jacket in very good condition. Size 2XL perfect for 1.70cm and 75 kgs.
very big
awesome , i recommend!
Great contact with the store.
I completely satisfied with the product. Thank you for the great customer service!
very satisfied with the product. i recommend
Beautiful shirt, warm, soft. I ordered a guy 2XL on og 105, I did not measure it yet, but I think the size guessed. Delivery to Ukraine is fast, about 3 weeks. Packed in a zip bag.
thanks to the seller for free shipping! happy with the purchase
got recently, wasn't disappointed
A bit small, but beautiful!
Bought a brand new from this shop. Awesome!
Sleeves are free, but Butt, took XL at the Russian m