Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Small carving. Wash before extreme the.
lovely one
ok
The package arrived very fast. There's good communication with the store. The product description is accurate. He's serving Me a lot. I recommend buying the product. Then I will write additional comments after using the product. Thank you very much. The package arrived very fast. There is good communication with the seller. The description of the product is exact. It is serving me a lot. I recommend buying the product. Then I will write additional comments after using the product. Thank you.
Free shipping is everything. I'm glad I didn't have to pay extra. Thanks to the store for this !
It came very quickly! Thank you, it's okay.
It came in a month! The fabric is pleasant to the touch and for the body stretches well, but with the size did not guess, you need a smaller size, so wipe the height 180, the weight 90 90 90 90
All OK. It was possible to take on a larger size, but also so good
bien
XXXL is too big to grow 175 cm 70 kg .. Dangles very freely... The threads stick out inside... It stretches...
Not for me. Like last time-synthetics. Sent mega quickly, behind the sea
Compliant product and fast delivery Size L for 1M75 60KGS
Quality is excellent, I take the third time I order, all quickly in 9 days delivery class fire to the store Thank you
The goods are received, the threads stick out a little.
really really awesome. my 2nd purchase here actually
Polyester, acrylic, idk, but a great comfort like microfiber. Size is OK.
Very nice, equal to photos and description! It's very comfortable and nice. Very good material and adjustable. Seller fast shipping. I don't delay anything.
Comfortable and excellent design
Fast shipping, product conform to description, size L for 1M75 and 60 kgs
1.84 -92 kg took the maximum size, came up perfectly, the jacket is normal
175cm 80 kg - ok
Excellent goods
Norms
Received very fine fabrics for the summer has a few thread that exceeds its va
I love these shirts so much I bought four different colors.