Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
New is my new favourite in the store. Thanks to the seller!
The sweatshirt is thick and warm. I have 89-70-90, height 172
Small size for two sizes. In appearance, everything is okay, let's see what will be the first wash. The order was sent the next morning after payment (ordered at night, almost on the day of shipment), came in 5 days. Now it's hard to say something, it takes time...
Vaaaauuuu, just waaaau!!! Very soft and warm. Perm's been in five days. Ordered XL and bulky, as the sleeves are long, but this is my jamb
Brand new for such a modest price in a reputable webstore? I didn't even have to think twice :)
first class item and service!
Отличное худи! Качество хорошее, ткань приятная. Торчащих ниток нет. ОГ-74 ОТ-58 ОБ-84 , на рост 162 размер М здорово подошёл. Доставка быстрая. Очень довольна покупкой, всем рекомендую.
Good pleasant and soft hoodie, warm, satisfied with the order
just perfect
Shipping is super fast! Hoodie is very like!! Height 168 ordered 3HL
Excellent sweatshirt, came in 4 days, brought by The Courier. At its 42 took L, received a small oversize, as wanted. Comfortable, warm, pleasant to the body. Recommend
The sweatshirt itself is perfect, without any pattern and is very beautiful and attractive, like other chinés fabric and acoustic her size is very small recommend buy for you double size when choosing your size
Size XXXL height 182 weight 105. approached butt.
Заказывайте xL очень маломерит ,все липнет ,а так норм
The sweatshirt is cool, fit in size, the child is satisfied
Good! I wanted black, but it came Blue. Malomerka. No care information.
Обалденная толстовка! Яркая, рукава и сама толстовка хорошей длины. Ношу S, чтобы было не в обплипку заказала М-очень довольна. Заказывала 26.04, пришло 02.05
The sweatshirt came up perfectly, delivery fast! Thank you.
I order already once 3 everything is clear and pleasant, the delivery pleased.
Long link
I wear S, took M, want an oversize take XL, synthetic fabric, but pleasant
It took me some time to compare with other similar offers, but now I'm completely sure I made a great deal.
отличная толстовка, хорошее качество
At OG 90 took the size of L. Very well sat down. The color thought would be cream, but it turned out to be pale yellow. In general, a great thing
The sweatshirt is excellent for such a price. Material pleased.