Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
recommend the :)
I ordered my son 14 years, height 180, size XXXL. Wonderful village oversaiz, as planned. Synthetics of course, the pellets will appear, but the price is appropriate. In general, the sweatshirt of norms, came to the spot at the house very quickly. In general, I liked everything, thank you!
OK
Perfectly Fit
Perfect
Sweatshirt of excellent quality, comfortable! Looks just like in the photo! Came in 2 weeks
I'm buying another 4 Hoodies .. it's amazing guys and good quality
Welcome! I have 70/174 (Took XL). But according to the table L, everything corresponds to the size. I took a larger size to subside something. Sewn perfectly. Everything is comfortable. Delivery is free and fast (after payment came for 11 days in Volgograd). Thank you store! Sweatshirt like! And yes, the sweatshirt is not for winter (Spring-Autumn). In the description of the goods it is written. Stop asking warm or not?!! Can be complemented by a review after washing. I did not communicate with the seller.
reviews show it's a lovely item totally worth its price. I can surely confirm :-)
Very good! Thank you!!!
The quality is not as expected, but also not bad. Took Orange, the color is exactly the same as in the picture. I took the size L for height 168, weight 50 kg and sleeves as I wanted long, but the hoodie itself is not baggy, but if I took even a larger size, I would be then the sleeves would be too long. After the second wash began to appear spools. But I still like it.
OTS
Good cut but beware of the material. However for the price, it's very good. Delivered in less than 10 days, nickel.
закажу ещё в другом цвете, но на размер больше.рекомендую
Norms
Not a bad jacket, but pure synthetics, with a start, so rather for a cold time. After washing did not sit down
доставка до кургана за неделю, есть пару косяков по ниткам но за 600р очень норм
Warm, like plush, the color is bright, satisfied
ah
Quality price, perfect, but very small. I use the M, I ordered the L and it's still small
Sweatshirt in the season for every day is ideal. good patterns. size approached. the store sent the order quickly. synthetic fabric.
I really liked the sweatshirt. Soft, warm. On my size (54 breasts, hips 56) is slightly free, as I love. I want a different color now.
looks exactly how it described, good quality, will buy order from here again
I am very satisfied with the product because the red it is like in the picture description
хороший материал в Краснодар за 3 дня посылка дошла