Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These are great quality for the price! As someone who works in the technology industry, it is important for my equipment to work well, look good, and be up to date. Even though the price point is low, these are the same quality as those costing hundreds more. Fit and sound quality are perfect. Another thing I like is the quality of the packaging - the box they come in makes them appear much more expensive than they really are, and make them an ideal gift. A 10 out of 10.
This product is a wonderful addition to my car. In my back seat there are no organizational pockets or cup holders. So this is a great addition for my kid to use while they are in the vehicle. The structure of the product itself is solid it has already been tested and upholds its integrity against the onslaught of children. Has just enough space to help organize and contain masses that could otherwise spread across the back seat
I have a smaller SUV and when we travel, it seems like we are always out of space for extra beverages and a place for phones. This has solved both of these issues. It's so nice to have a specific place for my phone. It's a great place for pens, notes, etc. Love that you can remove it if necessary or even move it from vehicle to vehicle. Definitely recommend.
This is a well thought out solution to a problem we all have where the phone and other objects slide in between the center console and the seat taking things to hard to reach places. This solves that issue and creates additional useful space. We also use it to hold our handsanitizers now that we are in the covid situation. Highly recommend it.
I personally don't like the charger hole, because it means I couldn’t even put my earrings in it without the earrings falling out.
Very well made, sturdy, passenger side organizer! My husband uses it in his truck and he has had it for about a week now. He loves it. It is very well made, and he loves that his change and other things can go in there as opposed to between the seat and the center console (making it impossible to retrieve later). It is an excellent buy—a bargain considering how well this product is made! The red stitching is beautiful. This would make for a very nice gift for that hard to buy person!
Omg what a great product. Looks great. Quality materials. Don't get offended, but if ur a little wide this will be in ur way. Oh did I say Thank You for those hooks. Best things ever.