Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I hate leaving reviews but I must say that this cooking tool is amazing. The blades are sharp and cut my prep time down by more than half. I recommend cutting most vegetables in half before you use this. shockingly it even Cuts potatoes with ease. I have and will continue to recommend this product to friends and family.
I love this chopper. It definitely is sharp, but it has to be in order to cut through vegetables. It even cuts tomatoes. Someone mentioned putting the meaty part of the vegetable down and the peel up. That is great advice. Definitely don't touch the blades with your fingers! Don't let your kids play with this – it is sharp enough to cut vegetables, so it will definitely cut little fingers. We found this out the hard way.
I have been looking for an onion and veggie chopper for a while. I purchased one from Bed, Bath and Beyond last year but returned it because it did not work well. It was flimsy and I having to push down on the lever was gruesome. This product is perfect! I can chop my onions, bell peppers, and mushrooms quickly. I love the sturdiness of this product, not flimsy at all. You may have to cut the onions and bell pepper in half so it will fit on the chopper. I did cut the tips of my fingers on the dicer so be careful when lifting the top off. It is easy to clean but you will have to take it apart to make sure all of the chopped veggies are cleared. I plan to purchase one for my mother and sister. Highly recommend.
I've had this onion chopper for a couple of months and it gets used several times a week for various veggies. It is amazing. I bought one for my mom for Christmas and decided to get one for myself after a cheaper version broke on me. This chops evenly and quickly without a significant amount of pressure, has the capacity to hold one onion or bell pepper - maybe two if they are small and cleans fairly easily. Blades are still super sharp and it still chops as well as it did initially. My kids argue over who gets to chop veggies since we got this! Even my 3 y/o can push down hard enough to chop most things.
Works well to make uniform size onion pieces for cooking - out of the box I diced 3 onions that ultimately went into 3 dishes - made it possible to cook all 3 without the drudgery of prepping the onion 3 times. Cleaning the tool was OK- I cleaned it by hand and did not use the dishwasher or the little brush that came with the device - those may make it easier than what I experienced. Also, the chopper space is a little limited, so I found best results were from thinner slices of onion and more times of chopping - making it a little more work than I expected. But overall very useful and gave me a headstart in cooking multiple dishes - which is frequent now that we are all home.
I am not a gadget person but I like to make salad & hate to chop veggies so I ordered this hoping it might inspire me. The first day I got this I made a HUGE bowl of tuna salad with lots of celery, apples & onions in just minutes. You have to cut the veg just small enough to fit in which I was lazy about & I was pleasantly surprised It doesn't take alot of force to push them through the dicer . I love that the bottom holder can hold a lot of chopped vegetables which saves the hassle of constantly dumping out & putting together. clean up was a cinch . Love this thing.
I ordered this chopper in the hope that it would be a more durable unit than others I have had and used. I was amazed at the construction of the product. Truly a heavy duty chopper that has met all my expectations. I used it yesterday, the day I received and it preformed flawlessly. Cleanup was a snap. I would recommend this product to anyone who chops a lot of onions and doesn't want all the tears. An awesome chopper.
I use it regularly to chop many different kinds of vegetables, including onions, celery, mushrooms and carrots. Works well for apples too. I find that it is a terrific time saver. I was concerned that some reviewers said theirs broke soon after purchasing. Mine so far doesn’t seem at all prone to that. It seems like it is very well made. Whether this one is better than the other higher profile brand, I don’t know, but my buying instincts told me that this one probably was the best.
I was also concerned it might be more trouble to wash it than it is worth in convenience, as some have said. Not the case for me. It admittedly can be slightly challenging getting all the food pieces out of the chopper parts, but the nylon bristle brush that comes with it makes it a relatively easy job. I have used my chopper almost daily for several weeks now. I am actually finding that I’m more eager to cook since getting this thing.