Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice tent. The seams are well stitched, the declared sizes correspond, the color is very pleasant. In hiking conditions, I have not yet checked, but I think everything will be fine.
Everything is intact) there is no possibility yet
Good tent, easy to assemble, easy. GA Yoto tent is on the deck, and therefore not stretched.
Very good looking, we'll see in nature how it stands up
CloudUp 1. For that price the tent is amazing. The floor is thick enough and i think that additional footprint will be not necessary for 90% of the trips. Without footprint the weight is 1315g. It is good enough. The quality of all materials and stiches is excellent. Arrived in Bulgaria for 20 days.
Mega szybka dostawa. Jakość wykonania bardzo dobra, zgodność z opisem. Namiot bardzo łatwy w obsłudze, lekki i estetyczny.
Very fast delivery!
палатка просто супер. прошита и приклеена отлично. Очень быстро собирается и размер компактный. всем советую !!!!
Collected, all in place quality satisfied!
As description, very good product quality naturehike. Perfect and before the estimated delivery to Brazil.
Everything is super, I recommend and the goods and the store.
Great Tent, easy assemble and spacious. Material Good, still not tested in rain. But am satisfied with the product.
Entrega rápida.Buen embalaje. Falta revisar,montar y probar. En un principio se nota la buena calidad de la tienda de campaña. Buena tienda y buen vendedor,recomendado.
Super very good quality
Less than a week from Spain to Denmark. Very satisfied
Exact weight, 1.5kgs and 1,7 with extra bottom. It changes 2.5kgs decathlon tents. The MSR HUBA nx is at 400 €, a nice difference in price. Deployment Test in the garden very fast in just a minute the tent was mounted, ditto to fold it back. Even folding it like a zouave, no difficulty getting into the carrying bag. It seems thin, feeling of fragility, but I imagine it's the same for tents that are less than 2kgs. I would put a further opinion when I would have tested it in the mountains because we must use it on several days at more than 3.000m this summer. For now I am satisfied and I recommend.
took 30 days to arrive in Israel, all like in the description, I order the up1 and there is space for one person and a big backpack and you can still move inside, looks good quality didn't test in the rain yet
All right, well packed. Arrived 2 days ahead of time and was not taxed in customs. Not wait to use.
To Moscow in about 10 days. The fabric is thin, of course. The two inside are tight, but probably if you install with stretch marks, it will be more free. Light and compact!
There is no point in telling about the tent itself, the network is full of video reviews. The tent is cool! Sent quickly and very well packed. Thank you
Everything came in a set of plus a tent mat as a gift all the elements are present until they have not tested but all in appearance a quality and good for such a day of super-plus, So happy! Long went more than two months periodically the track was lost!
Great store! Fast shipping. This camping tent has very high quality. It is very light, with 1,3kg, and his package is very small! I am not taxed in Brazil. I recommend it.
excelwnt for light trecking projects
Bought on sale for 5030 rubles, 21.06. With delivery from the Russian Federation. came very quickly, three days at the house in Rostov on Don. tent fire, put only in the room until, weight with all 1750 gr.
Fast delivery as agreed (3 days). Total weight 1770gr. Indoor, outdoor tent and arches 1400gr. Matt 231gr. Sardines 138gr. Perfect interior Volume for a person. Seems just for 2 and it will be necessary to leave the bags in the abscisse. I will return after using it.