Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super!
Just received the tent today, it came faster than I expected. Overall really good service I received from the first day and to the end. All the items is included, nothing is missing and the product seems promising. Havent tried the tent yet but I think its good quality. I can recommend buying stuff from this place and im sure it is not my last time buying from here!
Good quality, plenty of space for one person, ultra light, super fast shipping 4 days from Belgium to Czech Republic Europe
I bought a green without a silicone shell (210t), on two just right, the prebannik is really small. But in general, the tent costs its money (bought for 404 zlotys, it's about 105 bucks). Futprint was sent separately from the tent and it went a few days to the tent itself. There was a parcel just under a month in Warsaw. The arcs are golden, although they could have been less at the foot to make for greater convenience a different color, but it is not so important. The material looks pretty solid, the smell is unpleasant, but it will fade. It's not essential either. Good tent also for single camping. Interesting couplings in the arcs, never seen such, funny (in the photo). Recommend
Shipping realized in niecaly tydzien (doplata for 7 dniowej) in pictures show real wage tent even with extra mat, general tent without mat vase 1.5kg - rozlozylem it in 10 minutes without zaciagania sznurkow. Rozkladanie is very simple and intuitive, materialy very good. For niedlugo przetestuje field. But I am under good wraze niem.
Light, compact. I came very quickly. I'll find out later. There will be comments-I will complement the review.
Легкая, места на одного вполне хватает. Дождик мелкий в течении 6 часов держит точно
Looks very good and easy to set up and fast shipping
Tent was delivered within 15 days, very fast. Ask for the store split in two packages to avoid charging in customs, he put the bar a package and the footprint. Tent looks great quality, with a very good, not wait to use. The seller is very good, it responds quickly and does everything to help.
My first tent, I like