Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The gate actually kept our 70 lb lab out of the laundry room for a few days. Until she found out that she could bust through it if run fast enough. Might be great for small dogs, but cn't stop the grown up lab.
It seemed sturdy enough and everything needed included, even the hooks had holes in case you wanted to screw or nail them instead of sticking. However I had purchased to use on a porch and it didnt fit. Guess I needed to measure the porch first. I will add some wood and set it up anyways.
I have an elderly, deaf cat that gets into trouble, and I wanted to block her way into the 2nd floor. I measured my stairs and wanted to use it vertically, but the actual net turned out to be a bit shorter, than I thought. Now my cat actually can squeeze in, so it's not really suitable for cats.
Well arrived, impeccable packaging, thank you to the store
Thanks! Reliable shop, excellent item fast shipping !!!!
I would have given this 5 stars, but the hooks that fasten to the banister are easily pulled off by both of my children and my partner, who do not bother to open it. I would suggest buying heavy duty hooks or command strips with hooks to fasten this to your walls or banister. I love this otherwise it is easy to install and sturdy enough to keep our dog off the stairs.
Great quality
Everything was done quit fast. Good service.
very nice product
Loved It!!!! Very good, my dog does not pass protection
Super
These blades are amazing and are very sharp. While I was peeling potatoes I missed the potato and hit my finger. It gave me a small cut, but I would recommend to others because it's cut my meal prep time in half.
So excited to get this today. Used it to slice potatoes for frying and easily changed the blade to chop a variety of vegetables for a chopped salad — it worked great. Next test will be to chop a bunch of onions for the freezer. It was easy to clean and won’t take up much space to store in a handy kitchen drawer. It appears to be sturdy and I hope if I don’t get to carried away by putting too large pieces of veggies in it, it’ll last me a long time. Good value for the price and I like that I don’t have to plug it in.
This is my fourth chopper in four years. I wore two out and bought a third that just didn't work. I need a chopper because I cook lots and have gotten spoiled by the convenience of a veggie chopper. I read every review for every chopper because I was determined to get the right one - after the disappointment of the last one. I ordered the Mueller and decided to give it a big workout and to send it right back if it was another disappointment.
I made a big pot of Summer squash soup which involved chopping two onions, one leek and two squash. This little beauty flew through the whole ordeal. And the two choices of sizes made it great to go from onions (small) to squash (large). Another feature that I love is the removable pusher - usually a tough thing to clean. My last choppers had stationary pushers that meant cleaning them with a brush. This one comes out and goes right into the dishwasher. Oh yeah - I got as winner!!!!
I am amazed at how quickly this veggie chopper has become part of my food preparation. I use it on a regular basis to chop carrots, radishes, cucumbers, zucchini, potatoes, cooked beets, and turn one or a combination of them into ready-to-eat or ready-to-cook form. It's pretty sturdy, too. The blades are quite sharp, necessarily so, so take caution when handling them. On my unit the tiny two-part plastic slider that locks the blades in place came apart and I need to figure out how to reinsert it. But the unit works quite well without this piece. Much recommended.
I've only used this once...since it just arrived yesterday. There are some foods I love to eat but just hate preparing. It takes me a long time to dice and I like finely diced veggies. I love chopped salads but unless I am making enough to feed an army, it's not worth using the food processor. I made a chopped salad with this thing in a matter of minutes. While it's true I had to cut the veggies so they would fit, that is not an issue at all. Clean-up was a breeze. I have a beautiful chopped salad waiting for me. I ordered two, hoping I would like it. One goes in the motorhome. I will use this a lot. I am going to take this to my mother (85 years old) to see if she can use it. Arthritis makes dicing veggies difficult for her. If she can use it, I'll order one for her as well.
I got this as a Christmas present for my husband for Xmas. I was actually the first one to try it out. I made fried diced potatoes with our dinner tonight and decided to try out the chopper to save time. I'm in love with it and will probably end up using it more than he does. I was able to chop 3 large potatoes in less than 2 minutes. It's also very easy to manually clean and can go in the top rack of the dishwasher which I love. Overall a wonderful addition to the kitchen and I'm so happy I found it.
This is a must if you want smaller diced tomatoes for pico de gallo. I used spend a fair amount of time dicing tomatoes for tacos and pico. This device has made my life so much easier. I just slice a Roma tomatoes in half (long ways) pop it In and press down. Tomatoe sliced in 30 seconds from start to finish. I have been using for the past year and have not had any problems. Cleanup is a not difficult, not as easy as I would like, but it is nothing to bad. Really only takes like 2 or 3 minutes and you're done.
The chopper is easy to use, sturdy, and super easy to clean. This is the perfect chopper for chopping onions. I can chop onions and bag them in plastic bags and put them into the freezer to use them as a time saver when I'm cooking. I used to chop onions in my food processor, but there would be a lot of onion juice so the onions would freeze into a block. With this chopper, the onions don't emit a lot of juice so no sticking together.
This thing is SHARP!! Please be careful when opening the box and washing each of the attachments. This thing cut both myself and my mothers hands. All that said though, it is quite the handy tool and can quickly do a trillion things you need, especially for a newbie chef like me.
This is a great chopper. I agree with the other 5 star reviews here. What I would like to add to this review thread is a complaint several users are having and posting negative reviews. The hinge that holds the top gray piece to the bottom clear tray can appear to be broken. My wife experienced that and was about to go back to her old chopper when she figured it out. If you take the top gray piece and turn it upside down you will see a small lever on the hinged end. When you move this lever up or down it either engages or disengages the hinge. It is rather easy once you see it. Disengaging the hinge allows for it to separate into two pieces so it fits better in the dishwasher.
Well I just got it and immediately used it. It cut precooked sirloin medium rare steaks from sams club (by the way smiths sirloins tastes way better), celery, bell pepper, and onion. Added merlot wine, a bit of pot roast seasoning (mainly flour), garlic of course, salt and pepper, teryaki sauce, soy sauce. I honestly think i cooked it in like 15 minutes no more. Delicious. Absolutely loved the texture of the food although would be nice if they included one more larger hole cutter. This tool reduced my time by half and made everything MUCH easier and MUCH funner. Will see how the longevity is. I will change my review if not.
I have purchased all sorts of onion choppers in the past, but this one really works. It is easy to use, chop, clean, and store. I have rheumatoid arthritis in both hands and it is very difficult for me to chop things up at times. This was a godsend when I found this product. I have had it for a month and am still really happy with it. One note though: it is not a toy and the blades in the two discs are SHARP! Be careful when you go to wash them. I do not have a dishwasher so I have to wash them by hand. This is not a negative reflection on the product at all! I wasn't paying attention when I cleaned the chopper the first of couple of times. I recommend this product. It's not a piece of cheap junk. It's solidly made, and it is safe, and very effective. :)
Every year my family makes a recipe for the holidays that requires 12 large onions chopped up. I'm the guy that usually does the chopping. My son had broken my onion goggles a few weeks ago by slamming them in the drawer so I was looking to order a new pair when I stumbled across this product. Wow! What a serendipitous discovery. This thing is amazing.
My mom absolutely loves this chopper. She is an avid cook and cooks 2 meals everyday that involve chopping onions. I have been gifting onion choppers to my mom for the last 4 years. Initially I had bought the chopper from a different company which broke quite easily. However, this one is much more sturdy and my mother is very happy with it. My mom also uses this chopper for ginger, carrots and some squashes. She mentioned that the blades and body of this chopper is much better than the previous brand.