Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order came so fast. It took only 2 weeks. The item same as the picture. Very elegant. Thought the packaging is distorted but no damage on the item.
Very fast delivery Sberbank logistics, fingerprints do not remain at all, did not like the cutout from above for sensors.
Shipping fast. The quality of the goods is excellent, I advise. Slightly toned. No prints! I like it, it's nice for the eye. If it can be added brightness. Seller recommend.
Ordered 07/04/202, delivered on 21/04/2021. Excellent presentation. Looks very nice. Haven’t tried it but I’m sure it’ll be nice. Thank you
very accurate good product i am happy
Kaliteli
Good quality & Product as described! ; ) Fast delivery! Recommend shopping at this store!
The glass is excellent, a bit unusual, which distorts color rendition at an angle. On the side, nothing is visible, for protection from foreign eyes is perfect. For me it is not quite convenient that the thickness is thin, it turned out not at the same level with protruding sides of the cover. At swaype, the finger clings to the case) is packed Super, full set. Delivery took 11 days
Glass recommend taking. It was sad that the box had come crumpled and there was a shock mark on the glass.
Shipping fast goods also really good. reliable store. Buy distressed and you are contemplating to buy immediately the ^^
The goods are excellent!!! I recommend it to everyone!!! Seller +
I am very satisfied with my purchase. No scratch and no broken. Value for money.I will buy again.
Excelente, material aparenta ser muito premium. Produto chegou muito rápido, menos de 20 dias corridos para Sergipe.
Me ncantoo, very good quality! I recommend it
Very good
Fits well and clear. Though the screen keeps turning itself darker than before. Happens on both 11pro max and 12 pro.
I order the second time, this time I sent a glass with a cutout under the front camera. Delivery is very fast. thanks to the store.
Рамку не закрывает, только экран.
Looks and feels really good. The packaging looks cool and the protector looks sturdy, considering it’s more expensive than other brands, I hope it lasts well too
Good
Norms
Excellent glass + Gift (film on the back cover)! In the set, everything is for sticking! Delivery fast (Ukraine, new mail)! On any other order.
Came as described. Worked well :)
Fast shipping. The box is slightly crumpled, the glass did not suffer
The quality of the glass at altitude, oleophobic is good! The glass screen does not completely close, a couple of millimeters from the edges is back. I'm happy with the purchase, I recommend.