Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool lens, the quality is excellent, only here is the color black came, and ordered pink
The lens is just high, delivery is fast, 10 days to the Altai Territory
A quality product, worth its money definitely! The store sent the goods quickly
Excellent macro lens. I recommend the store and the goods. Delivery fast
Super
Order sent fast. It came in two weeks.
Photo ideal, especially macro
Everything is fine, the order is happy. It came quickly
Delivery 15 days to the Rostov region Packed in one layer of PU film, total crumpled packing. The lens itself is whole and this is the main thing! Photos are cool. I recommend. I did not communicate with the store.
The order sent day to day, the delivery was faster than stated. In the kit there was a cover)
The lens is just a gun, came very quickly (2,5 weeks to Belarus), the track was tracked. Packed well, itself in a bag and napkin to it included) thanks to the store
Camera fire
I ordered only for the sake of macro lenses, the goods came whole and quite quickly. Purchase is completely satisfied
Wine with a small rayonel lens on the one hand does not affect the photo for the price does the job very well happy
Good qulity. Thank you store.
this is a really inexpensive if you compare it to other offers. thanks to the store owner!
All Super and delivery and goods, the store definitely advise
Delivered quickly, quality goods, I'm happy.
love this <3
OK.
That doesn't increase shit.
Looks good.
Excellent macro, Doya permanent is suitable!) slightly blurring the boundaries, just a little and it's generally excellent
A good thing, quickly came, tried on an ambulance clicked, for work will go))
It's only taken a week to arrive. The package was well protected, and it's just like the description. Very happy, I recommend!