Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These capsules work perfectly with my Nescafe Dolce Gusto! Just remember to line up the hole on the capsule top with where the needle will go down as you pull down the handle to lock in the capsule. I have used it over 20 times and still works perfectly as it did the first day I tried it! Thank you for selling these!! Now, I'm not limited to the coffee capsules made by Nescafe!
Used them the I received them they work perfectly. My only complaint is my nesspresso machine doesn’t extract them I have to remember to manually removed used pod before dropping next pod into place.
Some do not rate this product highly but I do. It is easy to load and easy to clean. To get a good pull you need a very fine grind and it needs to be tamped firmly with the filler/measuring cup. The cup measure is not enough for a lungo pull. My wife and I have found that you need to use two capsules for our taste. To me this has proven to be a money saver. We do grind our own coffee from a local Philippine blended bean. Well pleased with this capsule.
Delicious array of different brews and all wonderful. I will definitely pick and choose my favorites for my next order. Order with confidence. Great, reliable seller.
These work great with my Kimbo coffee! The top is a bit tedious to clean but the included brush helps a lot. I like that the box comes with multiple capsules so I can go for several days and then wash them all at once. I love that I’m not throwing away pods every day.
....save some bucks using your Dolce Gusto by purchasing this set of refillable pods. Best to have at least half dozen if you drink a lot of coffee so you don't have to clean out until the end of the day. Just do it. I find that using a good quality espresso grind gives the best taste and crema.
Really like them. I just need to remember to clean them sooner. If they get left in the machine and dry they are harder to clean.
Originally bought for a different machine but didn't work in nespresso one I bought it for, so retuned machine and got an original line. Netspresso is a pain to outfit and don't want to have pods that are throw aways, happy to have this option
Incredible! However the brush could be stronger it's tedious but worth it because i like a specific coffee and it doesn't come in pods and now it does!!! Wonderful
Super easy to use to make your own espresso pods with your favorite coffee. Washes easily in the dishwasher (I put it.in the silverware holder)
I love nespresso and I know they recycle but I didn't want to take the risk and I bought this reusable capsules for my office. We are trying to cut down the waste and this is a great way to do it. They are easy to handle and clean. Every time iIdrink my cappuccino in the morning I feel good knowing I am producing minimal waste.
absolutely true to the picture. my sibling is happier than ever :-)
best online is being sold here i guess. waiting for my parcel to come, gotta check it myself
I have use them probably 5 or 6 times so far they do the works on that time, and the last time I used it the cap got stuck on my machine and after that I decide to not try it anymore because I was afraid that my machine get broken.
Really like them. I just need to remember to clean them sooner. If they get left in the machine and dry they are harder to clean.
After some experimenting I’ve believe I’m using the correct amount of coffee and timing on the pour. The crema is perfect! Frustrating at first was cleaning the pods! The brush supplied is not stiff enough so I’m cleaning them with a water sprayer connected in the laundry room utility sink, works like a charm and it takes just a few seconds.
To buy online on such a reasonable price is more of a miracle :-) thanks to the seller!
I own a Nespresso D50 "U" machine. Older. I have used it only on special occasions because I felt guilty about the waste. But, not anymore! I am using it every morning with my refillable capsules. What has worked for me is one scoop (not quite level/full) of Turkish ground coffee (very fine grind). I do not press the coffee in - I leave it loose.
Fast shipping, decent quality
Thanks a lot! Arrived fast and safe! I'm suuuuper happy!
The quality of the product was good.The shipment was faster than I expected, I thought it would take about a month but it didn't.
Well, that was truly a bargain. My order is in the post already, can't wait to collect it and give it a good try at home
These work brilliantly! I hate to contribute to landfill and have tried a couple of refillable pods with less than satisfactory results. These are PERFECT for use in my Nescafe Dolce Gusto Experta coffee brewer. I grind my own dark roast coffee beans to a medium/fine (right on the line) grind, which I have found is the best, lightly packed, not pressed into the pod. This has been most successful to my taste.
Too fine and all the grounds are not wetted, too coarse and the water goes through too rapidly to produce a satisfactory cup. There are no instructions included with the pods, which might be helpful for the first time buyer experimenting with these reusable pods. I have owned other type of pod machines (soft pods) and made my own for years after the branded products became scarce and expensive, so I have had experience with how to fill the pods and the type of grind that works best. Not everyone has had this experience and might need some hints.
My order is in the post already, can't wait to collect it and give it a good try at home
Thank you for great and fast shipping! `ll order again from this store!