Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I arrived very quickly, literally a week and a half before Yakutsk. Was well packed without scratches and cracks
Good product and fast delivery. Thank You very much! :)))
For any budget is a good choice
Received quickly well packaged product as in the pictures very pretty
It's very fast, packed really good.
Cool rollers, came in a box of White, not ashamed and as a gift
3 weeks to RB
Packed was good, rather white than pink, quality is good, looks like real stone
Happy.
Excellent quality! I already ordered the 3rd time. This time Guash came with a crack (insulting
Everything is super! Quickly came to Odessa in 15 days!
Delivery to Kiev 2 weeks. Very quality goods! Recommend!
It's heavier than I thought it would be. Fast delivery. Looks neat.
Like everything is high quality, there is not enough box, but I did not order it
Заказывала два набора: один в коробке, другой без неё. Упаковано всё было в несколько слоев пупырчатой пленки, надёжно. Ничего не повреждено, все целое. Набор в коробке брала в подарок, переживала, что при транспортировке может повредиться коробка. Но продавец ответственно подошёл к упаковке. Сами ролики качественные, нигде трещин и сколов нет, ничего не скрипит. Камни холодные. Рекомендую!
The set is wonderful! Came quickly, packed in a pupyrka and a box. Everything came whole and without damage. Very satisfied! Product quality at altitude, pink quartz, excellent dressing. I'll order it as a gift. Thanks store
Muy buena calidad me sorprendí mucho. La cajita un poco descuadrado en el plimavit que no cae una pieza correctamente pero no se quebró nada.
Real, heavy quartz! Qualitatively made! Everything came intact, without chips. Thank you store!
Заказывала массажер у этого продавца неоднократно. В этот раз пришёл "блондин" Качество хорошее, доставка до Москвы 2 недели.
Пришло очень быстро, буквально неделька...но лепесток другого цвета...пробовала царапать, не царапается. Спор открывать не стала. Все нравится)
order 04.03➡️05.03 I can't say if it's a natural stone. But by weight heavy. The thing is beautiful, neat, compact. I'm happy. The consignment was combined with another store item and arrived at the omniva post office. Thanks to the store, I recommend.
Arrived muitoooo fast, paid 6 cents in a promotion, think my alegriaaaa
Everything is fine! Beautiful packing, natural stone, fast delivery.
Great quality! Recommend to everybody... Thanks!
Good roller and shkrebok. Everything came in a whole new mail in 10 days.