Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came quickly, well packed. I am very pleased thanks to the store!
Went little longer and the box has s little damage on the corners. Nothing serious. The product itself is fantastic, real Stone. This was my second product for my friend. Love it.
The order came very quickly. Quality is fine. Thank you very much to the store.
delivery time 14 days roller is perfect!
Super!
Chic performance and quality. Very satisfied with everyone.
I liked it very much!!!
It came quickly. It's whole. I took it as a gift. Packed qualitatively. Recommend! Track tracked.
Scraper of excellent quality. Packed well. There's a little scratch, but you can't feel it.
The parcel received exactly 3 weeks (in Minsk). I ordered without a box, but without it it was packed well.
Came straight and really fast store're congratulations
Very good, arrived Bemm fast, satisfied
Good item and fast shipping. Thank you so much!
Přesně podle mých představ, super zabalené to se nerozbilo. Krásný kámen. Doporučuji❤️
Nice Roller. I liked the massager, heavy, smooth. It looks like a natural stone, I do not know in all Di parts, but it looks like natural. It came quickly in a joint parcel. I'm long. To store Thank you for fast shipment and quality! Successful Sales!!
wonderful very well made
Got a rose quartz massager. Without flaws and chips, smooth, smooth, really long remains cool. The order came very quickly, days for 10. thank you
I'm ordered two pieces. Good quality - as in description. Both are very beautiful, neat, rolls very well. Provides a cooling effect. Very fast shipping. Well packed. Thanks to the store.
The scraper came in whole, well packed. Fully corresponds to the description.
Came quickly. in 2 weeks. heavy, cold. but the color is very pale pink. almost transparent.
Fast delivery, very well packed in bubble film. Recommend
Fast. Packed well, everything is intact. True, the box is a little crumpled, but not critical
After a long search I can safely say it's the best price for out of all the other options.
Ruggedly made, I am impressed by the quality. Very fast delivering order. Recommend.
It's great and it's come Super Fast 1 week.