Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered from this store two shirts and one set of underwear (another set of underwear put me as a gift). I liked everything very much. The parcel came somewhere in a month, packed everything was in a regular package. The shirt is the same as in the picture, the quality is excellent! All the seams are neat, the lines are even, the threads do not stick out anywhere. The fabric is pleasant, the lace is gentle, but it seems durable, after washing nothing broke.
absolutely synthetic, but very beautiful dress
I like it. I look good and the fabric doesn't look bad.
Malomerit. I ordered the largest size (my size m) but short. And in the chest is great (my volume is 95), and in the hips is close (about 98). The chest does not support) for girls with refined forms-it is suitable unambiguously)
Очень крутая ночнушка, приятная к телу и цвет очень красивый. Доставка за 2 недели, товаром довольна.
Amazing!!
Beautiful and like the picture! But was small in me, that use in Brazil
a bit tight, but nice
Looks nice. Very easily there are stains, just go around the house in it will not work. The straps are adjustable, better without Cups
Great goods! Very high quality thing. Thank you for the gifts
Nighnushka Super, the store put a gift set of underwear!!! I will order more
Excellent fit for parameters 175, 92-70-100. Many thanks to the store for the gift))
Beautiful! Excellent quality, came very fast and came with gift
The most beautiful and gentle nightgown! Very delicate fabric, soft, weightless. Lace is beautiful, the color is gentle. Description corresponds to 100%! It would be possible to put 10 stars, would put! As a gift, the store put a lace mask. Recommend))
Wow I’m actually shocked at how amazing this fits and how much I love this. I am immediately going to buy more. The quality is brilliant. Just wow!
Ночнушка очень красивая, маловерит немного
It seems quite good, but for a large chest
Perfect! Good material, I'm 1.53, took the size M top!! I recommend you
The shirt was packed just in a plastic bag, as a result, one of the liners crumpled, lost shape, you can not use it. I wear the size 42-44, took M. Excellent in the waist and hips, but in the chest the gap (og 88 cm). The fabric is good, the lines are even, the lace is pleasant. But because of the history with the liners, the impression is spoiled
Corresponds with listing. I chose the XL & the measurements provided are accurate. Very pleased & satisfied with this sexy sleepwear! Quality is better than I expect. Also happy with the removable padding (for washing sleepwear), though I prefer the padding to be inserted when wearing it. Will definitely buy another color!
The quality is good, the lace is beautifully executed, the order is satisfied!
In addition to my order the store have sent me the gift - burgundy top. Thank you. Good luck with your sales!
Very good quality
Товар соответствует описанию, качество хорошее, доставка быстрая, но продавец перепутал размер заказывала М пришёл L.Он на параметры 80×60×90, очень большой.Жду ответ продавца по претензии .Позже дополню отзыв.
Super combo! Went to Italy very quickly, thanks to the store put a gift, All as in the description, very satisfied with the size perfectly. On my parameters 96-68-99 XL just right, if from above you can and L. ku take then on the hips is cramped. So the size grid corresponds. The price also we have this kind of combination cost at least twice as much. I'll still order. Shop advise