Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Range and suitable for invitation
Everything is fine as in the description of the goods
Thank you, at our 50 is excellent.
Approached the size. Thank you
With the sale did not communicate. the T-shirts are really quality. The size is in size, do not malomerit. I order not the first time.
The quality of the goods. Fast Delivery
* Fast delivery * 1A-Quality * light material - comfortable wearing * Top Product * I ordered next one !
Very satisfied with the purchase .. All the way I wanted and bought what I wanted .. Quality and price at the level .. For a long time I wanted these things .. Seller Super + 5 .. Thank you ..
Jakość produkt oceniam jako dobry-minus. Mam 185cm /89kg rozmiar XL jest za duży
Lovely polo for the summer. Many thanks to the store for the help. Ordered for the son size L, the seller advised in the correspondence to remake the order for XL. On the parameters of the son height 186, weight 93 perfectly fit the size XL.
Everything is just super
Great product. Impeccable size according to the description. I recommend it. Very fast delivery
Description corresponds. The material is dense. Sewing quality. The dimensional grid corresponds. On height 180 and weight 87 came XXL.
Thank you, came up, the quality is good!
Thank you approached, the quality is good!
Top quality very
Very good, third time we ordered them.
Оформлен был заказ 06. 02. 21. 20.03 он был на почте. Отправляли долго из-за китайских праздников. Отвечал на сообщение как-то неохотно, а потом вообще проигнорил, но посылку отправил. На рост 186,вес 84,5 был заказан размер L, сидит свободно.
Beautiful color! Real cotton. Fast shipping. Fits exactly to the size chart
Narrow, not for XL persons...
Excellent T-shirt, I advise
Very good quality. Well made. Good strong colour. Great value. Quick delivery.
ok
The quality of the T-shirt is good, slightly wrong with the size and it turned out to be slightly too big, but and so everything is fine!
Super quality and full compliance with the dimensional grid. I order the 3rd time. Everything is fine! Before ordering, measure yourself! But .... the only negative in all Polo models, it's a narrow collar! You have to unzip 2 top buttons. This has to be fixed! 20 days to Khabarovsk. Seller Thank you!