Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I arrive in perfect condition and much faster than I expected!
Early delivery, receive the goods defectiveness was used shoes quickly new product stock Shipping you well being used. Palisade satisfaction!!!
Excellent product!
Excellent product, very good lighting
As the publication says, very well packed and in the time indicated. Overall, good experience with store and product
Perfect! Like the ones in the store but much cheaper. Recommended totally, I have another one for quite a few months and it still works like the first day.
Fits description perfectly, but I received it two weeks later than it said it would arrive. It is a little bit too dark too and warms up much. I will have to let it run longer so that the amount of light is enough for my plants. Makes my shrimp glow!
The lamp is satisfied, it shines well, the build quality is at the level. The plants are happy. Seller well done
Fast shipping. Everything matches. No damage. On the aquarium with a length of 72 cm, the lamp fits on the limits. I think to mount in the lid
Всё ок. Берите не пожалеете. Доставка супер. Мне по крайней мере понравилось. Буду в следующий раз заказывать снова у этого продавца. Удачи
Great lamp! Thank you and good mood!
Small, bright shines
It has arrived very fast, perfect packaging, just like the photo, now it is missing to check its operation, very happy with the purchase
Good product!!!
OK
A good blue lamp is not enough but very bright
soso
Классные светильники, аквариум смотрится теперь лучше и красивее!
Product conforms to its description, ideal for my aquarium 40 cm long
Everything is fine
Muito bem embalado, corresponde ao que foi solicitado estou muito satisfeito com o vendedor
Very well packed. I haven't tried it yet. Seller recommend. Thank you store!
The lamp is very good. Came in relatively fast. I did not communicate with the store. The lamp approached the size, brightly shines.
Ordered 75 cm, the lamp was much more compact than I expected. The light is bright, 55 liters will suit.
recommandations