Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order arrived fast as advertised, sometimes the row of LEDs flicker, But luminosity is great
Cool lamp, shines very bright, came in an air package, everything is whole, the diodes are whole, the quality is at altitude.
Everything perfect
Cool. What I was looking for. Thank you so much.
The lamp is genia, thin and super illuminates very good and high quality
The order reached Lipetsk in 2 weeks. Packed very well. The lamp is bright.
Llego tarde pero súper tarde , el resto bien
The order to Estonia reached a little more than a month. The lamp is very good, this one I have 2 such, the first took 30 cm. I liked it very much. Lamp to the aquarium 60 cm. I went along the length, but I still need one more. I have an old frame Aquarium and the mount on this lamp came up. It shines with cold white light, I really like it. The store sent the order quickly, received a whole. I will certainly order more. thank you very much for the quality goods.
Muy sorprendido con la luz, envío muy rápido. De momento muy contento
Perfect fit and works excellent
I approve this product. create value for money
Ok
Packed perfectly, works well, very satisfied
The cable is a little short, and comes with a EU plug. They do included a US adaptor, but its a lose fit.
Nicely packed. A little short for my tank but maybe I measured something wrong. I fixed it no problem. The light is blue tinted and very strong. I haven't added the plants and fish yet but I think they'll be ok.
Shines chic with a blue shade. Took the biggest on 24 Watts, put on 230L. To the bottom (50 +-cm) runs perfectly. Before that, there was a floodlight on 50 watts. The light is different for the better of this lamp than a floodlight, began to shine gently and the fish transformed, the plants will be useful too. Smaller Watts. Packing is good, but on the sides wants better. Came a whole but almost, not considered.
Recommend to everyone
Very nice packed
Shipping genuine fast four key
the lighting is good but the light is poor, alone would not be enough for a 63-liter aquarium.
Shipping is fast to charge
Товар хорошего качества, всё отлично работает! Упаковано хорошо, всё целое пришло. Доставка быстрая и отслеживалось на всём пути. Продавца рекомендую!
The product was delivered very quickly. I ordered 21.04 received 29.04. good quality goods. I ordered a second lamp. I recommend the store.
Uncle for prompt delivery, 19.04.2021 zamoviv, 29.04.2021 Bulo delivered to Kiev. The goods are reviews.
Long went on Russia, got used to the declared term for a week. The packaging is good, nothing broke and did not crack. The lamp is working. After the floodlight is 6500k, the light seems very cold (blue diodes) let's see how much will work. In general, everything was arranged, another time I will order without blue diodes.