Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is very comfortable and pretty color to wear. I recommend getting this :)
Jacket Wow!!!! The quality is excellent and very pleasant to the body, warm. On height 165 slightly closes ass ahaha
It's phenomenal. Very soft inside. It's warm. Good quality. Arrived e 2 weeks
This is unreal quality!!! Would defo recommend. I got a medium but wish I got a large so defo size up. I normally wear a size 8 for reference. Xxxxxxxxxxxxxxxxxxxxxxx
The inside of the sweater is very soft!! The model is as I expected! I measure 1m53 and I took a size M for an oversize effect and I'm a fan!
Same as the pic, take two size up for an oversized effect
prenez au moins une taille au dessus pour que ça sois large pour moi c’est taille L ;) arrivé en 1 semaine et 5 jours donc assez rapidement (plus rapide que les délais prévus), vraiment bonne qualité donc je recommande
High quality and same as the picture. Definitely a product that is really nice and comfy. Sizes are true to sizing.
I love it , it’s the right size and it look way better in person and it’s so soft inside I give it a 10/10 if your thinking about buying this hoodie you should
Short in length but it looks good. Hella soft
really cute i’m usually a small but i bought a medium so it was oversized tbh i thought it would come bigger but i don’t mind still really like it the only thing is like the straps attached to the hood are very long but once again i don’t really mind
The look is just as in the photo, even in your size habi your al remains something oversize which is the effect you intend to get, vintage look, very soft
love it
Good material very astetic, kisses in the Queen anus;)
I’m quite small and the S size was perfect
Trop beau
Nice soft hoodie, doesnt feel too syntheticy which is nice, i wish u could order size xl or something like that but the size L that i took is more than fine, the hoodie had really long strings which werent sealed by anything so i cut them off to make them shorter and sealed it with some glue, its not ideal but works haha, I recommend the hoodie for the price, it was tracked all the way