Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super cute and comfy!
I weight 156 and I’m 5’2 was really tight around the stomach area but I ABSOLUTELY LOVEEEE THEM.They’re so cute , and the fabric is really nice , comfortable to wear for any occasion.They are kinda big at the bottom which is nice not tight at all fits really nice.The only complaint I’d give is that the button feels like it’s gonna break at any moment very loose.
Pants are steep, at the waist the truth is big, but it was expected. ESL who needs my height 182 weight 50
these are super cute ⭐️. pls buy :)
Great! Shop and store very nice and more!
My new favorite pants!!
So nice. Loose around waist but I’ll get that tightened.
came right on time and fits perfectly
super cute! fabric is a bit different than i expected but other than that they fit perfectly and look really nice! i’m around 5’3 and i’m pretty sure this is a medium
loveee this item. im 5’3 and a 23 waist and they fit perfectly!
they are see through but not see through when you have them on, if you have a big but size up i promise you. very soft. i weight 140 & im 5’3
perfect pair of pants, zipper is a little hard but other than that really good. A little on the short side for 166 cm but very good still, perfect fit for 65 cm waist
actually super cute, not real thick corduroy but very light thin soft material that I actually really like. Definitely could not wear in winter tho. Took like a month to come to me in the US.
Pants beautiful and comfortable!!!! The fabric better than guys can imagine the photo, a little wide waist but a belt solve, I super loved'm Love
VERY soft fabric, fits just right and is low waisted. im 5,7 and its long enough and flares out at the bottom. if you want brown low waisted pants GET THESE. also fast shipping. the back pockets were a bit smaller than i expected but thats okay.
fit my waist well. my waist is 27-28inches i think
Great quality !! High waisted on me and I’m 5”3 and size 6/8 perfect for spring and with the brown trend ... On point
Would recommend sizing up, I’m a UK 6 and I found a M really comfortable and well fitting. Great product!!
5/5 stars! Even better than expected! The material is super pleasant to the body, for summer checheres fit perfectly. I'll order more colors. My parameters are about 88, from 65, pants sat perfectly. Also, the price is pleasant, in general, super :)