Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works great on a tile floor. My border collie enjoys trying to pull the ball but does get bored with it pretty quick.
Absolutely hilarious toy! Our 1yr old GSD/Boxer mix is obsessed with it, put it on any flat surface and he'll try to get it off. If you have a larger breed or smart dog, keep an eye on them! They'll figure a way to get the toy off!
I’ve always struggled to find a good back scrubber that I felt was effective and easy to keep clean. The silicone bristles have a great massage feel and I never worry about residue remaining on the scrubber. It’s a bit heavy, but after a day or two I actually appreciated the weight and found it helped to have the weight and gravity assist with the scrubbing.
I am an exfoliating fanatic, I have dry skin. So this is just perfect for my daily shower routine!
Love this, perfect scrubbie! Dries quickly and isn’t too rough, doesn’t exfoliate but brushes dirt well.
It works for dry brushing, not only showering! I use this on my legs every night. Brush up ward toward your heart. I'm trying to get rid of creepy skin.
Bought this massage scrubber for my sore back muscles. I am obsessed with it. Easy to use in the shower and leaves my skin feeling perfectly massaged and relaxed. Totally recommend it!
Best thing I’ve bought in awhile. It feels very good on my skin and it gives the perfect amount of suds. I will never buy a sponge again. Also I did not have any issues with not being able to hold it. I have fairly large hands so they fit perfect in the holder!
The scrubber design is great and provides a proper spa experience. For some, I could see that the massage capability may be a bit too aggressive. My wife and I both really like the massage. As the scrubber only been in use for a few days, well have to wait to see how it holds-up (cleaning, resilience, etc.). As of today, the scrubber is nothing less than an excellent product!
We are elderly with shoulder problems and found it isn’t long enough to use comfortable. If it was longer I think it would be great.
Great product, arrived quickly
This product works really well but I gave it four stars because it would be a little easier to use it for maybe 2 inches or so longer. Durable and great for my sensitive skin. Thanks!
I bought this to replace a wooden back brush that appeared to have some mold growing on it.I can reach my whole back with the brush.The ergonomics are just right for me.
It's perfect - not too rough but enough of a scrub to feel it's cleaning. Feels great on the back.
I really like this back scrubber. It is dual sided which is nice. The length of the bristles is perfect. They're not too long so you can actually scrub. It still cleans well and Its silicon material is mildew resistant.
A little shorter than needed but still does a good job!
This scrubber is long and feels great on the skin. It gently exfoliates and lathers up soap very nicely. It's very long and easy to use. It is very easy to keep it clean.
I’ve always wanted to try one of these. I love it but just wish it created more suds when trying to wash my back.
I would have given it a 5 star if it was a bit longer. It might work great for a petite person but for an average person, it’s too short and hard to stretch it.
Ha...just noticed my dog looks kinda like the one in the picture for the product! Anyway, she likes this toy. I did figure out that I could put it on the window, and that worked out just fine. She's feisty and loves tug of war, so this is a toy that can take me out of the equation for a little while. THANK YOU! But it is also fun to hold on to the suction end myself and have her play with me. (I'm just glad I don't have to do that alllll the time anymore.) She enjoys tugging at the ball, and also just messing with and hitting the ball and watching it swing. She's so weird. But if she likes it, I love it! This dog will find a way to destroy ANYTHING, and she has not yet been able to kill this toy, so that's a plus.
My dog loves this toy! I put treats inside the ball and it keeps my dog entertained through the day. There is a bell inside the ball that is THANKFULLY easily removable. The toy doesn't squeak or make any other noises so it's not annoying.
I have a 2 yr. old Toy Poodle who chewed through the rope in about a week. I do not recommend this toy for “AGGRESSIVE” chewers! The ball is durable & the suction cup is GREAT! This just didn’t work for us.
My dog destroys and eats every toy I have gotten her. I was looking for a good toy that would withstand her destruction and I believe I have a winner it's been easily over a week and she still can't destroy it!!! I have put food and snacks inside and she gets the food but still fails to destroy it!! I love the fact also that she hasn't been able to pull it off the floor. I put a little Vaseline and it was a wrap++++ if your pet ever loses interest, change the location and the snacks and it will be like a new toy all over again. 😃
Bought this for my dog who loves chewing up his toys. He pretty much destroys every toy we've bought him within minutes of getting it. I had issues getting this to suction to our hardwood floors so I did put it on our glass door and we had some fun with it. He would play for a while, get bored, and frustrated but then would come back later for more! I worried about him pulling too hard on the glass door so we did find an area in our mudroom where it worked on the floor.
My dog love this, but if I put it on the floor he can pull it right off of the floor. I recommend that if you have a big dog to put it up on something because it won’t last long on the floor. Small dogs you can put it wherever. Also if your dog is a chewer like mine watch them play with it just in case if they tear into it. And train them to not bite the suction cup.