Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast and very good
He arrived fast, 12 days. Value for money you can say it's OK, I just have to try it on the car
genial
I have a Dodge Journey and it covered me super well, the material feels thin but I use it outside and it's been perfect, additional is super easy to fold and save, doesn't take up much space
Identical to the super description
no problem
Corresponde exactamente ao que pretendia
Delivery: very fast. The quality is good, the material is thin and light, good from the sun. I liked it very much! I'll add a photo later...
Xxl size correct for c5 Aircroos, it just seems to me like a thin plastic (I have another brand and it's thicker)
For this price, I did not expect better. Fast delivery. If you want heavy and thick tarpaulin, abstain. Seller to recommend.
Товар получил, благодарю продавца товар в целости и сохранности. Отправлено быстро. качество соответствии с описанием. На Ховер Н3 подходит аж с запасом, так как заказал размер по больше. Товаром я доволен, нужная вещь. Рекомендую товар и продавца.
Great store. To Moscow in 10 days, sent immediately. Recommend
The parcel came very quickly to South Korea, in 6 days. The size of M pododolol on Hyundai Tucson. I'm happy.
As described above has not yet checked the store many thanks and good luck
Good product and fast
The order was received, delivered quickly. Me all suits
The largest measure serves for a Fiat scudo l2 but the case is very thin and is not waterproof for the frost it served me but for the rain let the water pass
Very good product and quality arrive before time congratulations to store.
I like the holster, now it's missing to see its quality over time.
bien
Top
ok
Everything perfect
good.
rav4 2012, size M, if put on the mirrors then the front is a bit too short, but in general it is ok