Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality, exact to the characteristics that I entered the store, came to me in which I said. I recommend it %
Perfect, I recommend
Great sleeping bag
Shipping fast and quality is also good. Gift wholesale Thank you good goods cheaper well bought it well writing will Reply
A good sleeping bag, qualitatively sewed, YKK zippers, tactile pleasant inside, with a height of 187-54 I fit perfectly, the whistle as a gift. The weight in the case is exactly 1200 grams. In the legs and the head of packing more, it pleases. Not pleased only weak padding in two upper compartments from above In the chest-neck area. I'll try to shake it again, but still it seems that it's not enough down there, I'm going to freeze, sorry.
The store is responsive, sent us with two different zippers as we requested. Delivery in 2 weeks.
Arrived in 2,5 weeks. You can see it from the compression to the sleeping bag itself. I took to reduce the weight and size-because. My previous one is great for hiking with a backpack. I could not pull it very much. I will run in the case in the May campaign-I will complement the review. Pooh flushed, but many and empty. Not tested is not clear, but after buying a sleeping bag I understand that it would be better for this money to buy on silicone (less general and weight the same, or would take a down a
Okey. Write only.
Very light and warm. Fluffs up significantly. Very good quality and happy with the purchase.
Shipping fast goods also great ㅎ ㅎ ㅎ ㅎ
I took two down jackets (1150 gr.), myself and a girl. Tested on May holidays, the temperature at night was about + 5, I slept without thermal underwear, was quite comfortable. For a girl, with a thermal underwear in + 4 , + 5 was comfortable. Although, everyone has a different sense of temperature. For me, I think that this down jacket for a man of medium complex, from + 8 to + 5 (the lower limit and 0 + 1 degrees with thermal underwear), I think it it or, if you in principle even in winter are easy to dress, then I-5 can be normal. By height and weight, for 1.86 and 80 kg. Got in normally, but over the head there is not much room left, for 180 is perfect, and 188 is the limit, I think. You have to beat and distribute down a little. In some places (cells) it seems slightly less than down (uniform filling), but in practice it did not affect much. YKK fittings, not bad. In general, for 5.000 (66-70 $ good purchase). The store is adequate and answers all questions in detail, so you can deal with it.
very warm, it is really has 400g of goose down, cery comfortable for 182cm long person. Keep warm all night. I'm very satisfied
Used it twice so far in the UK temp got down to 4.5 Deg C and still warm not sure it will be comfortable anywhere near the -10 it states but think it should be ok at 0 Deg C time will tell. It's very comfortable inside nice and soft and smooth the zip works pretty well didn't get caught as much as others I have. I think I'll get a summer one as it's nice inside and get rid of my old ones. only took around 11 days to arrive to the UK.
happy with the product. will add more feedback when test camping
I came quickly enough, the track is tracked, I liked it. Sewn well, the fabric is pleasant to the touch. There is not much foreign smell
very good quality, warm and nice
Sleeping bag at first glance is good. Dimensions 210*80 very comfortable cocoon, not narrow, but also in not as compact as I would like. I 1,77 and 80 kg height is excellent, shoulders, chest is excellent. The hood is not very comfortable, the brand is more convenient. There are no complaints about quality. Lightning is not top, but not slag. Quite yourself, with accurate use. There is no smell, the Pooh was flushed well, after transportation. Fluff in such dimensions is not enough, it seems to me, you need to fill a little more/or reduce the Cocoon itself. Seams are not through! filling +-norms, but in places is empty. Of the minuses, only one found the threads in the seams, but without jambs of the seams themselves. And as recommendation to store: Make size 185/190 with width 70/75. For the wife 1,55 it is large and by weight/dimensions it is too much, the option is not to go camping but already. Now I have to look for other options, and so I would buy two at once and would not fart. The temperature will be at + 10 exactly the norms. 5 doubts. I'll make sure I check.
The description doesn’t match completely. For 1750gr sleeping bag which I bought must be -5/-15 comfortable temperature and resist up to -20. But in the reality is not like this. I was sleeping in a tent with extra floor isolation in +5C and in cloth, and still feeling cold coming from the ground. The sleeping bag is isolating very good from the cold air, but when you sleep in it, it presses and becomes very thin under you and not so good working in those points. But I like that it’s light and very soft and the clothings are done very accurately. And you can press it to pack in a bag
The bag is compliant in weight, is it found all are volume after 15 minutes that I got it out of his compression pocket.
Satisfied with the product, in my picture it looks thinner than in real life, the goose down takes more volume some minutes after unpacking, and the photo was taken right after taking the bag out of compression bag. A mini whistle was included as a gift, the only thing I could wish for this bag is that a storage sack would come with it, as storing it in compression bag isn't recommended.
This is my second bag! I already have the smallest that is great;
Very nice inflating, missing more than testing Thank you
Спальный мешок пришёл за полмесяца, упакован хорошо, в качестве подарка положили свисток, сам спальник весом 1765, пух распределен равномерно, чувствуется что мешок тёплый, в компрессионнике ужимается процентов на 30, фурнитура слабоватенькая, но за эти деньги пойдёт, продавцу спасибо.
Good buy
I received a good product well, and I wish your company a prosperity that sells good products.