Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On viglad to finish the same good wobbler. I'll be able to get a kayak of comfort myself at the water of the spawning fence.
Order went about 40 days. Description and appearance corresponds. Hooks are sharp. The bait itself has not yet been tested. Later I will add feedback
Very fast delivery and compliant product. I highly recommend the store
very nice fish. shipping to Lithuania took 3weeks. recommend
Delivery to the Saratov region 20 days. I liked the lures. Seller recommend.
Excellent product, very satisfied with the order, thank you very much, I recommend the goods and the store.
The parcel has reached 17 days (combined parcel) since the order. Tracked. Packed in a standard paper bag with a polythene pupyrka. The fish is made very high quality, the Tees are very sharp. The product corresponds to the description, I recommend the store!
Everything is super)
It came on time the goods are according to the description
The material looks strong, it has very good movement to expect to test it, I arrive before time.
Thanks to the store for the speed of shipping.. Amazing I get to L.L. Post Office in 24 days exelent 20 stars for that
Cool thing for such money. Sorry not the season in fact check. Hooks are sharp, like a bomb. Branded analogs are tens of times more expensive. For 2 weeks the parcel arrived)))
Good fish, as alive. We will.
Having taken one for a sample, gostry and Nibi are mixed. Taking on a sample. Buly sumnivi schodo tail-thinking of the reviews at the pershiy poklyovtsi, so sumnivi and poured .. Yak rozlovya I will try dodati reviews Chi passed the diocese Pike Chi poured without a tail.
The flesh came of good quality, Tees sharp))) very satisfied with the purchase)))
Excellent lures, very good quality and attract fish incredibly well. I would recommend these for beginners and for the serious fisherman.
Good afternoon. I take not for the first time, the quality is good. Took on fishing works. I recommend to buy from this store. Delivery fast 3 weeks to Kharkov.
In appearance, cool, how to catch on testing I will unsign
I came, then I'll try, the hooks are sharp!
Excellent. Came in 18 days
Everything is super, came 14 days before the mo, the quality is not bad, I want to try it in the case, but still the ice has not gone down, I will try to add
All according to the description of Recommend salesman the delivery 2 weeks.
Quality is good. Painting and accessories are also good. Own game is both on uniform wiring, and on twiching. Recommend.
All the reviews are given. Delivery Bistra 15 dnev
The parcel arrived in 43 days ukrmail