Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All came for 3 types
All the hijacka Riba is mine! Gachki Mabut Zamali, I'll fill it on the beach.
The order came quickly, the quality of the goods is excellent, packed well, thank you and recommend the store...
Came the parcel to Tatarstan, in 2 weeks, all as in the description, in the fish inside there is a ball, which in the water will make noise attracting a predator, I advise you you
Все супер.
OK
15 днів йшли. на вигляд добре зроблені
Quality apparently looks good, want to see if really kills fish have not experienced.
Заказ отправили быстро, в МО пришёл за пол месяца. Всё соответствует описанию. Цвет отправили какой и нужно. Товар, в плане качества выглядит достойно! Рекомендую и продавца и рыбку, рыбка очень реалистично сделана, крючки острые. Упакована очень хорошо, при транспортировке не поламается (плотный пакет с пупыркой и сама рыбёха в коробочке).
The parcel arrived on time. Quality is pre-satisfied, I will check the rest on fishing. Thank you store!
It came quickly, with one parcel, the icramet will go through
Zamovlennya came to shvidko, all ran the descriptions of the characteristics. Uncle. I recommend it.
Fast shipping, thank You!:)
Thank you all fine
Выглядит достаточно качественно, покраска хорошая. Крючки лучше подточить. На самом деле думал приманка побольше будет
good product
It came quickly, each separately packed, without identification marks
To the store no complaints, respect. It looks very natural, though the loop will need to be glued, but it's not deadly. Well, the Tees look small, maybe put bigger will have to.
Same wing image looks good quality. It took them a month and a half to reach sinaloa mexico, I deliver parcel am pm
Take it, the quality is excellent!
All on vishchoma
1 month to come. But it's perfect, what I wanted. Pintaza.
Hooks are sharp, but not enough. quality at first glance is good, let's see how it will work in the water.
Everything is OK as in the description
Delivery about a month, the store is sociable, the fish are cool with laser coloring, loops where you need to glue the same as the Tees some of them need to change because the tee is less than half handguard, rings are also better to change, the weight of fish is different from 23 to 26 grams, well, in short, you need to wait for the summer to try. Good luck to all.