Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel went very long, but I liked the mat.
All OK
Practical, consistent with the description.
I arrive very fast, it performs its function, there is no sand on the ground, all perfect
Great, it stays the sand inside, except the q ring is thicker but perfect, very good product. Super fast shipping
Fast, high quality. You can take it.
Very good!
Same as description
Matches the description. Before my cat put it everywhere, now since I have the carpet she stopped putting it everywhere
Bien
Good mat, looks durable. Cat is happy))
Genial
fery fast delivery
Très bien
Not wow, but good. The cells are small, but they keep the variety around the apartment. I cut the usual scissors on the profile of the toilet and him. Cats and wife do not wear, so a useful mat.
Car seat with same material think and order the price light compressed sponge? The same material, a little Schnauzer. Still desertification prevention because cheaper buy one D station bow is not forward lest's talk.
Very good quality. Just like Au the pictures. Very fast shipping
Excellent solution not to waste all the sand around. Very good quality and quite useful.
Perfect, just as expected
The order came in 21 days. Very satisfied with the quality of the goods and the speed of the store. Thank him.
No la he probado pero es igual a la foto
Large enough holes, a pocket with Velcro. Size fits.
All is well, but she came bent, very much spent time, that would be like a Bole-less straighten .... I hope to straighten out with time.
very nice mat, the area around the litter box is much cleaner now, the cat doesn't mind using it)
reviews confirm it's a great item sold in a reputable store