Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in ten days in France. The product complies with the description and looks solid. The touch works very well with an iPhone and its case.
Order from 19.02.21 arrived in Sverdlovsk region 09.03.21, quite quickly, was combined with another order. The bag is quality, I wanted the body to be rigid, on top as a carbon, everything matches. My phone honor 10 drowned there))). So who has a model with a larger screen will be better. I did not like only the kind of film, maybe it will still lie on the phone when I operate, it's painful to wrinkle something))). Bought for 700,67 rubles. Inside is roomy, I drive keys, batteries for the camera, so I'm sure enough. Tests in summer, I look forward to it)))
It reached Novosibirsk in 11 days, which is very fast. The handbag is not bad, only the phone quickly can not be pulled out, if suddenly someone called. Still the lock does not go very smoothly. I like that on Velcro fastening, I was looking for this specially. In general, I am happy with the purchase.
This is the best case from everything I saw, the case itself is rigid, the cover is soft. The one plus 7 phone is perfect. The store poisoned very quickly. If anyone else is thinking, take it will not regret.
Упаковка, в которой пришла посылка, не защищает от деформаций товара при транспортировке. Углы сумки были слегка замяты. В остальном все соответствует ожиданиям. Хомутов с винтом для крепления в комплекте оказалось даже два, один, видимо, запасной. Основными критериями выбора были размер экрана смартфона и крепление на вынос по центру, ни чего подобного ни где не нашел, OnePlus 8Pro встал как родной.
The bag is great. Came in 10 days from China. On the frame it holds like tight. Phone 6Plus without a cover is placed perfectly, with a cover already there will be problems, the sensor works.
Thanks. I liked a lot
Very fast shipping. Pack dotarła to Poland in 2,5 week. Solid workmanship.
Ordered two, excellent quality, all fire!
Super produkt, szybka wysylka. Bardzo dobrze zapakowane, dotarlo bez żadnych odgnieceń!
Bag fire. From the beginning, when ordering I thought that it was expensive for her but I wanted to... On receipt I realized that the bag surpassed all my expectations. The quality is maximum, the size from the beginning I thought bolshevata, then I realized what I need, because I get there in addition to the phone a bunch of things... The screen is a large body strong with separations, it is made so that one hundred buttons even in the shower will not get wet, all the joints are sealed... Delivery came even faster than promised in St. Petersburg. In general, I advise everyone, it's worth it.
Everything is fine, it came quickly.
Recommend!
Сумочка классная. Выглядет очень прилично. Через пленку на сумочке телефон понимает все Команды!
I reached Syktyvkar in 9 days. The condition is excellent, it did not crumble on the road. My Asus ZenFone Max Pro M1 came in without problems with a bunch of keys and money.
Reached in 12 days from the date of shipment, Bryansk, the quality is super, mi 10 T pro, sat down like a glove) the store is sociable, I recommend.
Very fast shipment. Bag compatible with description, qualitatively wydaj to be OK. Perfect butt-holds up to her large phone eg: samsung Galaxy A21s along with cover and a pair of other fantów :-) ekranowa Film is soft and the first time touch wydaję to be delicate, but for this touch is working properly and I think that should the check in use. The whole is well spasowana and looks good. IN this price is worth buying.
The very fast gondola reached my hand in a period of two weeks. Seller packing was pretty good. I definitely fix the salesman. This urun is around 400 in Turkey, and its quality is absolutely undisputed.
The bag is bomb-proof, the frame is rigid, but elastic, waterproof zipper of the lock, the cover film is soft and very responsive on the touchscreen.
Muy rápido el envío y tal cual las fotos. Encantada
Сумочка классная. Выглядет очень прилично. Через пленку на сумочке телефон понимает все Команды!
Good quality and suitable for several phone mod. Just install it.