Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We have to lose weight. Height 171 o. t 76 o. b 99 butt.
Cool jeans!!! They sat down as it should! Ideal length, good cut and landing! Delivery to the door in 4 days!) I'm delighted!
Jeans are good, fairly dense, turned out to be a little tight at the waist, but the schedule correspond to its completely. Delivery is very fast, the courier delivered home literally 3 days after placing an order. Seller recommend.
I ordered two jeans-I was afraid not to guess with the size. On my parameters 87*72*94 size 29 was too big. The pants were too free and they did not sit very well along the length. I returned the money in 5 days came to the card. Seller recommend.
Jeans are perfect! My love. They sat perfectly. Very comfortable. The material is super, slightly stretched in the process of socks. My parameters: 87*72*94. Size 28 sat just right. Height 166-in length is also ideal.
Jeans of wonderful quality. On the parameters ot-78, ob-99, the growth of 170 sat perfectly
Jeans super. Material, sewing, quality, length-everything is fine. My parameters are about 98, height 1,7. Size 30 sat freely and below you can roll, but I wanted to.
Super On height 178/64 size 30 perfectly fit Bone length Thank you
Mega fast delivery, 6 days from the time of order. On OB 96, ordered 29 size, approached. Slightly large in the waist
I finally found this model. I went to Moscow all the shops, but you can find these jeans for tall girls. I measured their huge numbers, there's something wrong with everything. These jeans just fire quality is also super. Delivery-day to the apartment! Definitely I will order more. My parameters: height 170 waist 72, hips 97-size 29 ideally sat.
крутые джинсы. на параметры 67-91 отлично подошёл размер 26
Everything is super!)
My height 180 parameters 89-74-103. Barely fastened, sit tight. I think they'll stretch. The length is good))
I order already the third pair. Perfect! I advise you to buy. The delivery time is 2 weeks stable.
Cool jeans! Very soft, sat perfectly, swollen enough, 29 size on the hip circumference of about 97 cm, waist about 70 (M). Only there is a chemical smell of stray kindled gasoline, apparently the paint did not weathered. It came pretty quickly.
This webstore is a great place to make a bargain
Thanks for the free shipping! Overall I really satisfied with this !
The order came in a few days, delivered the courier to the door. Jeans made of dense fabric, very high quality, as a gift put socks❤️Sat perfectly, 30 size on the parameters from 68 cm, about 97 cm, height 178.
Skinny jeans
Jeans are wonderful! The free refund service works at 100%. I ordered at first the wrong size-were small. I brought it back for free. The money was returned as soon as they got the jeans. Reordered the right size. Shipping fast. There are no complaints about quality! Recommend!
Excellent, the quality is good I take the second time, rubber as a gift. thanks to the store
На 42-44 ( бёдра 93 см ) сначала заказала 26 размер , оказались велики . Перезаказала 25 рашпер он подошёл идеально !
Flights for 7 days to Moscow. How to check I will write
Nice jeans. The fabric does not stretch. On parameters 80 -102 and height 167 sat very well.
Джинсы классные, очень понравились. На ОБ 100 , сели тютелька в тютельку. Единственный минус, талия маловата, дышать нечем. Постараюсь убрать пару см. Длинные.