Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The fabric is super, very high quality! I have a waist 65 cm, hips 90 cm, height 164, I wear a Russian 40 size. 25 size perfectly sat down along the length and width of the legs, on the Pope and waist in a tight, but not critical. I think it'll be a little longer. Perhaps the 26th size would be more comfortable, but this one also fits. Got to Mo about a week.
27 size. on the parameters 68-93 back to back at the waist, in the hips there is a centimeter 2-3. The fabric is dense, pleasant to the touch.
This inexpensive turned out a really great solution for me
Very good!
Delivery is very early. Took around 10 days.
Happy with my new
By the number of positive reviews, you probably already guessed that the jeans are cool. And you were right. Jeans are awesome! On its parameters ot-72, ob-100 took the largest size 30. I was very afraid that they would be large, but reading reviews was afraid to take a smaller size. And thank God she didn't. Size 30 came just perfect. And the coolest thing is that on my height 169 they are long. It's so rare on Ali. I certainly turn them all the same, but I'm always happy when jeans of full length come. Sewing impeccable, the quality is excellent. In the composition of almost one cotton, so they almost do not stretch. I was reminded of my mom's jeans color sky blue, the shade is just super! Especially in the summer. Landing jeans is high. At the waist does not press. Lightning works properly. Came quickly, in 3 days delivery directly to the hands. Packing is branded bag. I want to buy other colors, but so far I think, in the reviews write that black is not so cool. Blue to buy I recommend! Believe me, you will be satisfied!
Jeans are bomb, for very large growth
Steep jeans, delivery fast and courier to the house. On height 163 and size 25, ordered 25, perfectly approached. Slightly long, but not critical.
Excellent!!!
The quality of jeans is very good. But the 30th size is small in size. 29 more than 30, twice tried to order, as a result 29 I wear, 30 small, made a free return without problems. The store went well on contact, answered all questions, the money quickly returned
I decided to compare with similar offers and soon found out it's the best possible alternative
I take the second time, they are perfect! Especially pleases the length, on height 173 even there is a small stock for the heel!!!!!!
Everything is good. Store is very attentive :) Thank you!
Сели просто идеально, на от 66 об 93 заказала 28, не прогадала. Качество просто супер, ничего не торчит, очень хорошая плотная джинса, как в старые добрые времена. Не тянутся, но мне это и было нужно, рекомендую!
Three years ago I took blue jeans here, still perfectly worn, did not stretch out, did not get out and did not suffer. But black pumped on the quality of the fabric, as if with the impurity of synthetics, will clearly roll down. And in size it is not clear, Black took 28 size, and blue-27, in fact they are absolutely the same. On the parameters 75-97, the height of 167 cm at the waist is very tight, and on the hips and legs perfectly, I will wear it, but I need to lose some weight weight On growth, I made them, because. They were very long, suitable for tall girls. Labels at jeans are also different, apparently in three years changed. To the RB reached a month, took for 18 $ with coupons. In general, I can recommend only blue, black disappointed with the quality of the fabric, although sewing both excellent. Later I will add a review as they will be worn
As always super, I take the second, I will order more, ot-67, ob-95
Вот они - мои идеальные джинсы! Я СТОЛЬКО времени потратила, пока ходила по магазинам и рынкам, чтобы найти именно ТАКИЕ, но всё было не то! Либо посадка средняя, либо штанины короткие. И каждый раз продавцы на меня смотрели так, будто я сама что-то нереальное выдумала и требую это от них! На мой рост 173 см их длина просто идеальна! Взяла размер 30 на ОБ 100 и ОТ 72. Везде все сидит идеально! И да, самое главное - они качественные!
happy with the purchase of ! a great deal
They were small. And so good.
Good quality and fast delivery. Recommend this store.
She brought her pants back because she came with her marriage. Back pockets at different levels. I made a free refund, the money was returned. The jeans themselves are not bad, the smell of chlorine was present, and down wide were with the size of guessed the store's table is correct
Blue jeans. The color is beautiful, sewing quality, very hard not to stretch (this is for those who are going to squeeze and expect that they are carried out). Now about the size: on the parameters from 74, about 101 There is a belly p.30-climbed quite easily. But in them you can only stand or go, sit in no way. especially pay attention to the growth: Who has growth below 165 will not be comfortable, because Waist jeans will strive up to the chest. Made a refund, sent on Monday, the money was returned on Friday of the same week.
On parameters 61-92 is slightly too big. In the hips freely, as she wanted. Not in obtyag, not hanging, just freely. At the waist I would like a little less, but with a belt is also good. You can safely take a smaller size, but then in the hips will be closer. Height 164, long, had to roll hard. On high it will be excellent. Jeans are not like on vintage cotton jeans, but also not bad.
From China came faster than from Russia to Kamchatka. And so everything is super. At ob97 29 the size is the most