Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool)
Beautiful brooch, as in the photo. The store quickly sent the order-literally in a few hours. Delivery to St. Petersburg in about 3 weeks.
быстро и качественно
Very nice, much detail, well done good quality, great.
Very pretty
A beautiful brooch, better than in the photo!
Very beautiful . As described . Very happy . Recommended the store .
These brooches are sheer delight! They are all very pretty and look exactly like in the store's pictures. They are finely made, all the rhinestones are in place, the enamel is within borders with no smudges. The colors are very pretty! Some of the brooches also have a loop on the back so they could be worn as pendants. They were packed very well, each in its individual small plastic bag, and then in bubble wrap and then in a bubble-wrapped envelope. The shipping was also quite fast, the pachage arrived in just over two weeks. Overall, the brooches are super cute, I'm very happy with my purchase and I highly recommend the brooches and the seller!
Beautiful
The store is very kind and correct Thank you friend LE D is EO happiness and prosperity gratitude customer happy product wonderful good quality good price fast shipping seller highly recommended
I love it, it's beautiful.
Excellent!
beautiful pin
The bird is very beautiful, straight very much. Photos do not transmit. But this beauty was attached to a weak pin. The needle even bends at a small press. Ie. It is necessary to stick carefully and remove-do not care rarely. The red brooch had the end of the needle and was not sanded and blunt, so she did not want to screw at all. I had to touch the file. A bird of medium size, but heavy (on the dress may not fit, but on the coat pts looks good, it does not lose. I was actually thinking about trying to sew her. It's incredibly good) sent quickly, the order was less than a month.
Quality overall. The clasp only slightly confuses. Delivery is very fast. It came right into the box. The store is a great fellow.
These broaches are gorgeous and good quality. Recommend!!!
Брошь великолепная! Выполнена качественно!!! 1000 звёзд!
Good brooch, fast delivery. Happy with your purchase
Really terrific et root and Google
Really nice enamel and lovely brooch. Thank you store.
I order the second time. Just a bomb brooch. Peacock is just gorgeous. The quality of performance is excellent. Shipping fast. Thanks store❤& Middot;
Very good quality
I ordered 7 pieces of brooches. In some disappointed, some directly fell in love with themselves. Three brooches came with defects, raised the dispute and the money returned. Most in quality liked brooches where 6 Angels and a cow with a piece of cheese. These are just my favorite now.
Beautiful brooch! Brought in 2 weeks.
beautiful