Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful looks good, but very bad came protection not only no packaging plastic arrived 21 days to Sao Paulo after the purchase
The goods came in ~ 12 days to Yekaterinburg. In the kit there is everything that is indicated by the store, did not shoot just the frame for the myopia, the case is solid, it's good. Immediately changed the arms to black, by the way it is quite easy to do this. Initially, I did not notice that they go in the kit, so I was a little worried about the inappropriate frame. The lens, which is externally Green, inside the pink, never rolled with this, I will test. Black-black, transparent-well, you understand. The sticker on the lens is removed easily and not forced. Also tried to change the lenses-it's not difficult to do this, the main thing is not afraid that you will break the frame, or the lens, you can bend, you can not not Look bombically, immediately feel pro.
The glasses is beautiful, but my clip broke when put the lens grade and can't anyone to help me if can buy only the clip… Ie: zero! Have the glasses and can't use!!
Good product, am adapting, but the frame inside, where is the grade is lopsided, not fits 100% straight, but will give a way.
The order came to Ukraine in three weeks! Of course I expected more, but for such a price will come down. By the way, the glasses in reality are smaller in size than they seem in the picture. The very zborku can not be called quality, in the places of fastening the ears, on the joints there are large gaps and uneven, it can be seen that the assembly is medimedi. Maybe I just got a model with a defective assembly, I do not know .. But the glasses themselves look good in appearance and if you do not look at the details then they are no different from branded expensive glasses! In general, the purchase is satisfied. I wanted to put 4 stars because of the quality of the zborki, but for the sake of a good-faith store put 5 points! Pradovets, as promised, sent the order the next day, for which he thank you so much! Good store and good faith seller! Recommend!
Recommend! Tomorrow will test a pedal and back of give my opinion
The great.
It meets the description. He arrived in perfect condition. It arrived before the estimated date. Once again happy for the purchase
Very good glasses
It came very quickly, the goods correspond, on one of the glasses there are small defects.
It's super.
Arrived within 25 days in northeastern Brazil. Came well packaged and all OK. This brand is the products are very good, have some and not have to complain. Only comes a polarized lens! Black, the others are normal! To change them and a little hard but nothing Q in practice not solve. Now is test durability and then give my feed after some days.
This glasses is incredibly beautiful, great quality everybody likes it no matter the color or public
Only one of 5 lenses is polarized, the dark one in the picture, would have been good to have gold one to be polarized as well, can only use one lens.
Good glasses for their money, budget quality materials, sit well, quality case, the goods arranged me
llegó en 16 días a Veracruz, México, la calidad es muy buena y se ve excelente
Just get Well packed, apparently good quality and falls in the face.
He arrived super fast, in 3 days to Spain. Exact description, they are light and comfortable, lack to test
The order was received in two weeks. All in the kit as in the photo. Seller recommend. The case is solid in it two holders for replaceable glasses. We need to figure out how to change the glass. Thank you.
Very good quality
Mega fast shipping! Glasses are cool, very well sit on the nose.
Simply spectacular, good material, light and easy to change the lenses, I recommend store and product Thanks
Cool glasses) all as in the description
Заказала 15.03 и 30.03 забрала в Киеве! Невероятно быстрая отправка, все приехало в точности , как на фото продавца. Очки на мое крупное лицо великолепно сели, они достаточно большие. С Легкостью заменила красное стекло, которое шло изначально. Моя благодарность продавцу и лучшие рекомендации товару.
The order was delivered in 8 days to the town coastal (60 km from Samara). I'll add a review as I test.