Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you! Shines very bright, the tripod is stable
The lamp is happy, the light is powerful, came whole and well packed, everything is exactly like in the photo including a mirror! The Tripod did not seem durable in the photo, but when received it was very pleased, it looks stable!
I came in intact, I will look after it because the head itself (the lamp) was not attached firmly and the remote does not work. And so the light is good and easily changes the temperature, has not yet used in the case, later I will write as an effect.
The lamp is good, exactly what is described, everything works, everything is adjustable and adjustable, was supposed to come on January 2nd. It came on December 30th. All is well except for the post office staff. The unhappy employee told me that she was heavy.
Nice lamp. Delivered very quickly, with a cover, control panel-everything, as in the description. The tripod is more stable than it may seem at first glance, but, yes, the Mount of the lamp itself could be more thoughtful and convenient. Shines powerful and bright, I recommend to buy :)
The lamp is excellent, the quality is good. Delivered quickly.
Nice lamp. Quality and excellent. Delivery took 2 days. I'm very happy. Recommend
I work as a master of keratin straightening and have been looking for a powerful lamp for a long time, especially I was interested in lumens, more than in this lamp I have not seen seen, and then I was lucky to buy for 11411. Included, everything works, it is easy to assemble, the brightness and color rendition is regulated both on the lamp and on the remote, by the way the remote without batteries-you need to buy The packaging was a little crumpled, most likely this is our mail as always tried, inside everything is in a package with pupyrki and instruction is there. The only thing I do not know if there is a guarantee and whether it will be possible then they will repair if something breaks down. And so the lamp as a whole is happy)
Impressions ambiguous. Yes, the lamp came in full set, but 1-order came for a week later promised time, the 2-store ignored my question in correspondence, 3-all displays are damaged,. I feel like an exhibition sample was sent to me. The seller does not recommend!
Super thing!!
Great lamp! Came quickly, the store first sent the wrong track number, but quickly fixed. Polite communication. Definitely order more
Delivery 1 days to Moscow, everything works!!!
Thank you to the store, I am very pleased with the product description of the goods and the quality goes exactly at the highest level I will recommend to everyone only this seller the order came in in in march 30 received April 2 super seller Thank you
The box was damaged, the lamp was kind of whole. I hope there will be no problems. I'll check in tomorrow and write.
It's all right. the lamp came in 5 days. All fasteners hold well and reliably. the lamp is happy to madness, the store of prosperity.
It's fine. The build quality is high, it shines brightly, the temperature is changed by pressing on the twist is convenient, the kit is excellent, also places for charging batteries as I understood, great.
Delivery is at the top, in 5 days from the UK. I am really surprised and very happy. All we have to do is test this lamp.
The lamp is excellent, reliable tripod. Came very fast-5 days. The box was badly damaged, but with the lamp all OK.
Whaou delivered in 4 days in France! Thank you! Top store! Plus this ringlight is great! I had a neewer and I show you the difference in quality in photo. The yidoblo on the right and the neewer on the left. Nothing to see! Not only is the light fabulous, there are not the horrible little spots in the eyes compared to neewer, but in addition it is thick, the foot is stable, the phone and mirror stand is super stable and s oriented perfectly. The remote control is very convenient. I highly recommend :-)