Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came to Stavropol in 24 days, the store is responsive, asked for another color, he did. With the size is not guessed, you need to take a larger size, if a woman.
I am satisfied with this product I have few week to had and I went cycling after that I had no pain more to my knees and joints so I am very satisfied with it
I'm fast. My mother worked very well. Good fit and knee support.
Everything is according to the description.
description off product is the same I ordered, it actually helps, those the wait was long.. 4 months!
Come quickly. The quality is excellent. Fit in size. I recommend the producer!
по бокам на самом коленном суставе жёсткие вставки - должен держать. точно такой же наколенники в Москве стоит в районе 2000 р.
хороший товар, пришёл быстро, на 58 кг размер М идеально. Сделано качественно, материал плотный.
It came to RND in 10 days. The thing is good, the photo seems thin, but quite thick compression material. Recommend.
Very powerful looks, there is a Edible smell, a little too big, let's see how it will behave when you wear, the quality of the material is good)
The goods are satisfied, I recommend!
Just
Very good knee pads. I took it at the beginning of the mother-in-law, and now the mother-in-law. They're happy.
After the first use, strong itching and inflammation of the skin appeared, does not pass the third day. This tumor caused a resin applied to the upper inner surface of the knee (see photo). Do you have medical certificate to use this resin? Treatment will be at your expense.
Подошёл идеально. У меня травма передних крестообразных связок коленного сустава. Колено и чашку держит отлично. Ходьба в "чулок€" намного удобнее чем без него
At first I ordered 1, I thought that in a couple, I read it inattentively. I had to finish the second leg. Fast shipping. Recommend.
It came quickly, on the leg sat straight well. I advise the store, creates campression, there is no smell, the thread does not stick out.
Fine. We have this 9 K worth. Wonderful.
The quality is good, but they sent 2 bonds of different lengths. One bondage is 2 cm shorter than another, probably from different parties.
Normal, for walking will go.
First impression is really good. item as described. I will leave addition feedback once I used the team.
Подошло на вес 73, над коленом 46. Силиконовые резинки есть, ходить очень удобно. Покупала маме при артрите
Quickly yet did not dress
очень удобно , на вес 73 кг взял самые большие и отлично подошли , качество очень хорошее, я доволен покупкой, буду одевать при тяжёлых нагрузках на работе
The perfect packing, the material too. I recommend it