Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality jeans.
I recommend the goods and the store
Nice and warm
Delivery to Moscow 11days. In principle, good jeans. These sizes almost correspond (maybe a little more), but given that the jeans are elastic, you can take a smaller size, then they will be denser. The lumbar stretch, the style is designed for a large ass and thin legs, will not go to everyone. Sewn neatly, everything is sealed, do not complain. Yes, the material is painted, carefully when washing.
Excellent quality and perfect fit. Super satisfied. Recommend.
I take the second! Everything is super! Good Goods and store! Recommend!
Though waist is tight but excellent
180cm 80kg
I recommend the store.
Качество хорошее. Размер подошёл, но материал тянется, можно было заказать и чуть уже. Спасибо.
All right, second time I order, again happy
my weight 87 kg , my height is 180 cm , size 35 is good for me.
Super!!! Great fit
Quality 100%
Height 183, weight 83, waist 92. Size 34 came up perfectly. When choosing, I watched the dimensional grid and read customer reviews. Delivery on time is optimal. When buying it is better to use a proverb: Prepare a sledge in the summer, and a cart in winter.
Delivery 9 days to Moscow. Packed in a bag. No damage. Description fully correspond. Good qulity. I take the second time, I'm happy with the purchase. Product and shop recommend.
Everything is fine, the quality is at altitude, very warm. Sewn well, similar in the market times one and a half or two more expensive.
It's okay. There were size between 38 and 40, it was even better. but I ordered 40. A little loose. I think after washing will be what you need.
Height 175, weight 79 size 33 sat perfectly.
Visually, everything is like, well done, fast shipment, fast delivery. Recommend
Perfect a little long but it doesn't matter and they look warm
Thank you very much to the store, I bet. 5 +. product recommend to buy, my height 181, weight 105 kg bought size 40, pants sat perfectly
Delivery to M. OBL. In twenty days, I take the second time the goods are quality.
Заказываю второй раз,продавец отзывчивый,попросила поменять размер без проблем,качество отличное,рекомендую однозначно 5+,после дополню фото