Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The tent is qualitatively made, easy, on fishing the husband will try and will be written additional.
Fire
Super, precisely what I need. The fabric just seems nylon. As n thin rain/wind coat or n tent. On the gray side feel that it is waterproof. Came with n gray thin drawstring bag. In terms of its length should I still see when I put it in the garden on purpose, will soon will be an update pictures places. Was immediately sent out and super fast received. 7 days or so Top 5 * * * * *
Near to compare hammock from Decathlon for 999 R. And matches. The cover is too long. It is more convenient to clip the clip on the clove hitch.
The cover is small.
As described, there is no proof and see Duraliridd
Such shit (
From the moment of payment to the receipt of 5 days. Tent 3 × 4, the material is light and quite durable. The seams are made qualitatively. The corners are stitched. But there is also a drop of degth in a barrel of honey! Nezheli difficult to sew a cover for transportation is freer?!!! 20 minutes were folded in different ways in the end, stuck with grief in half. Perhaps, while the only problem. In general, while satisfied. Seller recommend.
OK you will look .^^
Fast shipment, 15 days about to Italy, the curtain looks tough though quite thin, in general is well made and the advice, thank you
To Ukraine delivered in 10 days. Quality is good, everything is sewn. In the kit there was a bag.
Very good quality
Tent liked
The product complies with fully the description, The's days delivery was not complied but dings comb the product under a month.
The product complies with, I like and I'm glad. The store is reliable!!!!
Ultra fast delivery to Kazan. 5 days! The product is of excellent quality, the fabric is good two-sided can be installed by a shiny side from the sun on the beach or green in the forest from the rain. Comes with a cover. Similar awning a little more true 4 by 6 meters in the Sportmaster costs 4200R here I bought 3 by 5 meters on sale with a coupon for 1900r. I recommend the goods and the store!
Everything is fine! A good tent is Light Compact, I recommend. Functions its own.
Execellent Goodyear
I would like that for such a price would be a transport case Delivery of the route company, Courier, 15 dyun from the Russian warehouse Quality? Three of these broke easily! There's nothing eternal! The terms of the order are fulfilled, the size, weight-(870g), the timing can be planned, generally Thank you all!!!
Super fast delivery-25 order 28 arrived. Excellent size corresponds to even 3 × 4.3)). Carefully see the description of the fasteners and ropes No. Light smell, but I think it will fade.
Bon
Excellent quality! Fast delivery and packing! Everything is beautiful and aesthetic! Delivered in 6 days to door by courier DPD.
Quickly came well. Recommended
Super fast shipping! Size and visible quality correspond to the description. On strength and durability we will see in the process of operation. It's very cool that the kit comes with a cover.
Fast. Quality-this can only be dreamed of. Super!!! Goods of the highest category!!! Thank you!!! I'll order from you. I advise you to buy.