Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it's still cool and you can use it in lunch or dinner
lindo
Great set
A product Marvel! Even better than in the pictures. Thank you!
Came our set, super, coincides with the description
It came in two weeks. Quality top.
Everything is just super!!! Thank you very much to the store quickly came, I doubted for a long time I thought it would smell like nothing smells great
Good quality, nice price en quickly delivered
All beautiful, arrived in less than two weeks! I loved excellent quality
fast delivery and very good product but instead of a spoon and fork it had two spoons
From the dishes in delight. All quality, soft, color matches. Recommend.
lovely colours thanks
It came very fast and it's perfect
I liked it very much, it's just like the picture. It came super fast. I recommend the product and the store!
Product in perfect condition without any strange smell and shipping takes 20 days to arrive in Chile. Still waiting to be able to occupy it.
Terrible everything, arrived long before
The set is very cool. All as in the photo. Silicone is pleasant, high-quality, odorless. The color is light yellow, do not tear your eyes. All items are of the same shade. Can be washed in a dishwasher and used in a microwave. The spoon and fork look a little bit bigger for the child. The store sent the order for a very long time, but the parcel arrived quickly-12 days after sending. Set to order I recommend.
I liked everything, excellent quality. It's a shame only that the goods fell by almost a third, once I ordered it)))
Top quality fast delivery satisfied מאדדדד
Good quality, fast shipping. Recommend.
Nicest product.love the color and texture. Recommend
I have not used the product but the quality looks good.
I really liked this set. Good silicone, without any unpleasant smells. Everything came unharmed. The color is beautiful for the baby. It is written that you can both in the microwave and in the dishwasher.
With the store did not communicate, it came quickly enough, without defects
Excellent quality, very fast shipping, I recommend