Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
perfect! very high quality. love it. highly recommended. thank you
All ok…. Great product
I 've just inflated and installed this ball. Everything seems to be OK with it. Hope the material is good and will last long. Very fast delivery. Very fast shipping to Israel
So Good
Everything is good. Very good quality!
It fits the photo seems fine, I have to prove it, I don't know how to inflate it because the Smurf seems to be like a basketball or something.
The store is good! Fast shipment, IML company to doors for free. It's less than a week on the way. The quality is excellent! To understand the size of the pear,-photo made on the background of tiles 40/40 cm.
No tiene seguimiento de envío, pero llegó antes de tiempo. Bastante bien. No lo he probado aún.
Super!
Worth your money recommend you buy preferably red it is different from others
Good purchase with fast delivery I forgot to confirm my order received but recommend this store
Ottimo
Unfortunately, it burst when it pumped
Stock buyer's satisfaction.
The goods went from Moscow 13 days, the quality seems normal until I checked. I will check the store's feedback.
Пришла быстро!
The product is sturdy and good. Air must be injected with a needle.
Super fast shipping. It came without the hooks, which in the photo I think appears, but well, you can easily get very cheap. I didn't use it too much, but it looks pretty tough. You just have to inflate it, (there's no bowler included) hang it up and go. To practice Dodge and such, it's pretty good, for the price. Now if you want something professional, go to something more expensive.
Fast shipment, good quality
Corresponds to the description, the track was tracked, up to Taganrog 20 days, inflatable, after an hour does not pass, rubber stretch marks almost by meter, for the child what
Order corresponds to the description.
Good Shopping
Thank you, fast delivery.
Perfecto
Lightning arrived, slightly less than 2 weeks, stinks creepy, leatherette soft, let's see how much it will last. Need carabiners for fastening. I have the old one, who takes it as the first, be sure to take it, in the hall you can cling to the crossbar and the weight. All sports!!