Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bags ordered the 22nd, but came today in Rostov. I asked the store for the right and left-they brought it as requested! All whole, no sticking threads, holes, locks are good, do not "eat". To be honest, I was afraid to take .. But everyone is happy. Photos have not been taken yet, it was not before, they checked in front of the courier, so that everything was fine. Specially took with soft "insides", because. I do not like ruining fabrics .. I lay down, cozy, though we will test either in August or July, I do not know yet) if I add that feedback. And I'll add a photo. The only thing-from the cover to pull out the bag easily, and back to Fir is difficult: D
Very good sleeping bags. I'm happy as luck.
Very good child joyful)) the only long delivery to Peter 2 months
Quality is good, delivery is long. I ordered the right and left one bag a little more in the photo on the lock can be seen.
The sleeping bag with a pillow corresponds to the description, warm, comfortable, met my expectations.
Excellent sleeping bag, there is a mini pillow
The sleeping bag is healthy, the volume in the bag is like 7 liters of water. I got it and I already did not fit the pillow. The quality is good, the camphor is warm.
Sleeping bag just fire recommend to everyone. Dispatch fast and ambulance delivery. The store is great!!! I will order my wife!!!
Good afternoon. Sleeping bags are excellent, such as in the description, the only thing that went to the Irkutsk region almost 2 months. I have not tried it yet, I'll add a little later.
Good Goods, fully corresponds to the description. Very fast delivery 12 days to St. Petersburg. The store of all goods.
До Екатеринбурга, примерно, 2 месяца. Удобный, уютный спальник, подушечки в самый раз. Заказали 2а, вложили с молниями на разные стороны (за это огромное спасибо). Есть минусы: 1) тяжёлая молния, сложно закрывается из-за этого может мало служить; 2) мешок, в который складывается спальник очень маленький (прямо очень-очень), придётся изрядно попотеть, чтобы его туда засунуть. И скорее как недочёт (нам не мешает) - длина спальников разная, обнаружили, когда застёгивали молнии (видно на фото).
Хорошее качество. Быстро пришло
Supertook two, left and right. Looks warm.
The sleeping bag came quickly enough, just over 2 weeks, the track is not tracked, delivery to the door. Honestly slightly thinner than expected, you need up to 0 degrees, look at the look and the touch is thin. Inside the flannel is pleasant, because of it and took. Very comfortable rubber, when I rolled them fixed and push into a bag, the sleeping bag does not unfold. The pillow in the kit, with the store did not communicate, took on sale 11:11 for 2160. In the battery is wet in a waterproof bag for fish 45 cm. On fishing sleeping bag, back fish) the seller and I recommend it, the product itself is satisfied.
The goods are good, everything is thought out to the smallest detail. Warm and thick. Went for more than a month, did not track well, brought the Courier, it was a miracle at home to take it.
The store sent the parcel about a week after the order, the track was tracked throughout the delivery. The sleeping bag on the quality of the material and the sewing looks quality in practice Coca did not use how to test the feedback.
Отлично! Просто замечательно! Я очень довольна, два спальника - левый и правый, с подушечками, молнии все работают, спальник теплый. Осталось дождаться лета и для фестов есть два новых спальничка)))
Хорошее качество. Быстро пришло
Ordered two. At my request put one on the left, the other with the right zipper to cobutton each other. Delivery to Stavropol about a month. I brought the courier home. Packed well-in a dense baggy. Excellent quality. Soft flannel fabric inside. Outside-strong rustle. The Lightning is credible. Pillow and compression bag included.