Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order was received, very satisfied. quality is good. locks work without sedimentation, unfastened easily. asked the store to put left and right, so that it was possible to dock with each other. very warm. Delivery of 18 days to Volgograd. brought the courier straight home. Seller recommend.
Excellent
The product corresponds to the description. Came both sleeping bags as ordered left and right. I haven't checked it yet. Looks warm. On the height of 180 cm there is plenty of space, more than. The only upset express delivery, because. I planned to give one of the bedrooms, but the goods came late for 6 days.
Размер соответствует описанию. Качественно сшит. Тёплый. В сложенном виде занимает не мало места, теперь нужен рюкзак побольше..
Very cool bag! Warm, I believe that at-5 will save. In the legs there is a zipper that will not let sweat from + 0. Very pleased with the purchase. The weight of my bag is 1960 grams.
Cool sleeping bags! For two, just a godsend! Two-bedroom bags are usually much already, but here there is enough room for two and even the dog climbed)) the width of the narrowest place with connected bedrooms is 150 cm. Washing survived perfectly, nothing rolled down.
At first glance a good bag. Compression is too small, but it's not a problem. We need to check in. Delivered in a week
Sleeping bags came as ordered: left and right. Got a big sleeping bag. Bags are good in quality and tailoring... I will check in the work, I will complement the review .....
It is possible to pull the hood on the face. The outer fabric is similar to ripstop, inside it is similar to cheap synthetics. Inside there is a side at the level of the shoulders. On the zipper there is a velcro for protection from unfastening. On account of the uniformity of the stuffing there are doubts, there is no expensive sleeping bag to compare.
Good day all. Before Izhevsk, this parcel took 35 days. The packing is excellent, everything came whole. Track number was not tracked. The parcel delivered to the entrance by The Courier. I ordered two at once-right and left. The store put everything as requested, answered all questions. The sleeping bags themselves fully correspond to the description. The quality corresponds to the price of the question. I recommend it to the seller!!! thank you!!!!
Спальник отличный, пришёл очень быстро, за пять дней. Спасибо продавцу.
The sleeping bag came from Moscow quickly in a stop. The color was what and ordered, and the location of the zipper, I indicated that it is necessary-left, so it came, for which a huge thanks. My sleeping bag now reunited with another red bag! In the picture they are collected together. With similar m. Only the zipper location is different and color. The length of the zipper is a little, 4 cm, does not match when reunited with the previous bag of the same company, but these are trifles. Thank you!
Sleeping bag is good, warm, but sooo big, just huge and heavy. If you take a hiking backpack, then all the space takes in it. Quite incompact, you can not take a hiking trip with backpacks. And also smells like chemicals. Came the sleeping bag very quickly, because. The parcel was sent from Russia.
Оперативная доставка: посылку получил через 3 дня после заказа. Товар соответствует описанию. Заказывал левый и правый. Состыковались идеально. Продавца рекомендую!
Normal bag, thick, zippers work well, do not eat. to sleep while the opportunity was not, but, I think, at plus 10 will be normal. Thank you to the store, we have such much more expensive! recommend!
Доставили позднее заявленного срока, но то , что просил) спальники соединяются прекрасно Товар стоит своих денег. Покупкой доволен . С продавцом не общался.(не было необходимости) Рекомендую продавца.
Fast delivery, literally in 5 days delivered. In the description of the order asked for the left and right, the store all sent it that way. The quality for this level of sleeping bag is very good.
Super sleeping bags! In the Sportmaster, such as 3600, took the right and left, everything connects, the quality is factory, ordered on Thursday, on Tuesday already took to Pyaterochka. Thank you store, all buy!
Thank you, the description of the goods is accurate, only I ordered so that they will connect in one, with each other, and they are alone made. I ordered to-5-10 degrees of frost, I hope in the sweater and in thermal underwear at this temperature in the car will not freeze.
Ordered 2 to turn into 1 big! The store put two redheads))) although I ordered 1 blue and 1 red) but this is nonsense! Sleeping bags Super! Phone pocket. Lightning, of course, flimsy, but honestly sleeping not every day is needed. So you are satisfied with the purchase and recommend! The husband is 188 tall, fit in and feels comfortable! This is super!
Качество , доставка курьером за три дня.
The sleeping bags came quickly, all as wanted both with locks in different directions. Gift pillow did not forget to put.
Sleeping bags are excellent! We went long before Omsk, two months, but we were not in a hurry, summer and rest with tents have not yet come) As we asked the store, he made them related and preferences for placing flowers took into account, thank you Very gently lie in them, I think it will be warm in the tent in them to sleep! Zippers work, there are no other complaints about quality either. Thank you to the seller, the goods are excellent and the price too!