Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is super, high quality, the store sent quickly, undoubtedly I advise. I have not tried it yet, but I do not doubt the work.
Completeness, 100 percent declared. It looks all very high quality and presentable. I'll check in, unsubscribe and add a review.
Shipping fast. Very neatly done. In the case I have not tried it yet, I will add a review later. The order is very satisfied.
Delivery to Peter is less than 4 days. Looks good made. Tomorrow I'll buy a cartridge and test it on the weekend. Thank you
Great burner!! Delivery is very fast and prompt!!! Packing is great. Order is the second time for a gift
It came to Belarus in 5 days.
крутая штука. жаль, что не взял её тогда, когда она стоила 2тр. пришлось брать сейчас, благо, по распродаже получилось взять за 3300, вместо 4700. литр закипает за 5-6 минут. долго, но за эти деньги норм. либо может дело в газе.первым делом приготовил "перевар". хорошо получилось!
Quality is super!
Goods received. Delivered in 4 days!!! The order was made 04.04.2021 in the evening, received 08.04.2021... I did not expect that it will be so fast))) everything corresponds to the description, very satisfied, thank you very much!!!
Perfect
Delivered in a week! Super, just glad! 3600 rubles. 1 April 2021G
Good product, protested on the first hike. I liked everything, everything works fine.
Delivery came out 4 weeks. Burner is super. For boiling 1 liter of water it took 10 grams of gas and just over 4 minutes. Burner satisfied
The goods to Irkutsk came very quickly. To store Thank you very much!
Super bowler. Happy as an elephant. I recommend to everyone
Wowwww really good product, worth buying, reliable store
Delivery 29 days, the track was tracked, everything is as in the description. The packaging came crumpled, the contents without damage. The quality is excellent, the water will boil 1 liter in 3,5 minutes.
Good system! Quality is normal. Brought home by courier.
Good quality, good packing, instruction on english, fr, de, recommend store
Quality goods, I liked everything almost. I order the second time, but when boiling water, it stinks of chemistry very much. The third time in a row I bring to boiling
Burner standing. Compact. Ergonomic. Stylish. A little already dirty-but still perfect. That's a lot to say about her. It's worth your money. Recommend.
Once all bought, and I for the company happed, 3152 on dnyhu Alika
Everything is OK, the quality is on top! 5 points!
It was long, but the goods themselves are good. Satisfied. Recommend
Nice thing. Three friends have been using this burner for several years. Compact-it is fitted with a standard cylinder (without rubber cover). Good fabric-thick, protects against Burns, wear-resistant. Versatility-allows you to cook both in a pan from the kit, and in your dishes. There is no cylinder in the kit.