Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The material looks tough. I haven't seen any water leaks, the bag closes perfectly and it's very easy. The mouth valve seems to work very well and does not lose water. The tube connects very easily. We have to try the bike. For the time being, I 've filled it full of water, so I'm losing the possible taste of plastic, I haven't tried yet. I'm very satisfied. He's here fast.
He has arrived very quickly and is just as I expected. 100%
Looks very good, like the quick coupling hose.
%100 Good
Good smell quality no
The hydrator has already passed the test several times, and has shown itself only from the good side
Great!
אחלה product looks very quality
Ótimo produto
Arrived relatively fast, with two sealing rubber rings - which is great. Looks a little too thin plastic, but that will need to be tested over time and a few dozens outdoor hikes.
A good hydrator with a comfortable wide neck. It is easier to type and wash than hydrators with a screw cap. The hose is detached, the valve closes the hole and the water from the hydrator does not flow out. The only thing that did not like-there is no cap on the nipple (somehow I thought that it would be included). In the rest-everyone is happy.
Looks good quality
perfect
Резервуар для воды отличного качества. Шланг отстегивается, застежка у резервуара достаточно прочная, края резервуара уплотненные. В комплект входят 2 запасных уплотнительных кольца. Силиконовый клапан для рта удобный, но без крышечки. Доставка очень быстрая. Очень доволен товаром и продавцом. Рекомендую.
Without smell, the quality is excellent, in the bag there is a check valve, came quickly.
The package is damage,poorly packaged
No smell strong plastic. Hose connects with the reservoir for a quick and came rubbers seal reservations.
Item arrived really really fast, top quality best no what say see it good, מיליתי it no holes no blemishes no nothing part and high-quality. How several Kurus one can get שלוקר of three gallons it's really amazing I recommend for everyone, for sports activities or trip and it is really perfect I very satisfied. Really really really really really really really really really really really
This water bag is best,. perfect and sturdy
Product confirm the description, was shipped quickly and the process was also very good.
Looks weel made and good material.
Like norms. Did not understand how to drink from the nipple
Fast dilivery great product..
Excellent Super recommended product, as it fits the backpack for making, bike hiking for long routes which helps idratar better
Good material, totally airtight. The hose fixing system is very practical and works well. I 'd buy again.