Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel received, the size is the same, it remains only to apply.
Delivery is fast, only in size did not hit, I wear 44 size I take on the table always 9.5 Chinese, I took bona shoes and winter and paint and classic shoes and took all 9.5 and this model is large, they probably 9.5 goes to 45 size, And I need 43 in my 44 size is 9 in Chinese. They are such, stitched, with a view of quality is normal, it remains to find a person with a 45 foot size to give or sell them)
Quality as always good!
Quality good shoes comfortable!
Bots class size size as always to the point of the store Thank you very much and more sale
It's a shame, the size grid does not correspond in fact-in sneakers bona the leg sits down like poured, and shoes of the same size give a stock in the whole finger finger! Although the insoles are absolutely the same in size. The total-shoes should be taken on a size smaller than sneakers. Insoles recently are not as high quality as before. The inner fabric is smooth. In one shoe was a drop of glue-tried to erase as could .... Delivery took almost 3 months and it's a pity that so long-little time remains until the spring season.
I liked the shoes. Absolute compliance with the photos of the store. Qualitatively made, kind worthy. I have a 29,2 cm stop, wide. Ordered the largest size-10.5-in the seller's size table. I was worried that they would be small. To my great surprise and disappointment, they turned out to be large-between my heel and the back of the shoe quietly fits the finger, that is, they will fit a larger size size. I'll order again for a smaller size-the shoes are very good, and these will try to sell. By the way, simultaneously with these ordered another model from the same seller-also turned out to be large, I will re-order.
Description matches. Stitched perfectly. Came in an air capsule. Heavy, the pair weighs more than a kilogram. They went long, the delivery was canceled, the store will resend the order. There was a small marriage in the form of a scratch, I hope when wearing it will be rubbed. I do not reduce the star.
The quality is super, stitched, everything is like a description, it's especially nice that it won and quickly delivered
Отличные ботинки. Качественный продукт. Отдельное спасибо за дополнительные стельки. Заказываю обувь в данном магазине и очень доволен. Благодарю.