Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sneakers are cool, fully correspond to the description! Comfortable, comfortable. The insole is soft, very comfortable. The length of the foot 265mm size 9(43) approached perfectly. Satisfied.
Wheels fire. They came to the office. The quality of the slippers is at an altitude. On the dimensional grid everything is the same. Very comfortable sit on the leg. House for a week-even did not expect this speed. Crosses are not clear, please order. The store of 10 stars must be put. Chichi-Gaga is shorter.
The size corresponds to the claimed. Croses are super! But... the smell of Saints. Weathered.
I order from this producer a second time. Sneakers are excellent. I advise the producer.
Cross Super! there is a first time smell. on the size grid everything has come. photo size insole in The complemented review. orthopedic insoles quality, I recommend.
Excellent sneakers. comfortable. size grid correspond. as a gift put additional insoles. delivery 23 days. but they are worth it. everything is fine
Well-packed goods-sneakers as well as fixed the probe came without damage. If everyone so packed their goods on Ali would be fine! quality for this price is satisfied. For a long time I buy sneakers of this company... yes, there are nuances-for me this wear resistance of the sole on asphalt-I go a lot, I would like a thicker a strong running In the park-tropics and asphalt paths. A small smell is there and so factory shoes. I'll see how the model 2020G will last with my loads. took the European 45 size at its 28.5 cm on the insole stock in space there is 1 cm with excess but it's on a non-woven sock. Thank you for the additional insoles to the store! how to run several times I will complement Feedback
Все в найкращому стані, дякую
Quickly arrived. Very beautiful shoe. Top-quality.⭐⭐⭐⭐⭐
Come quickly, the store is sociable, polite. Sneakers are certainly heavy, deaf without ventilation. All the lines are procras. Walk comfortably, gently, hot. Autumn/Spring, for the summer will be hot, for sports most likely will not work.
The goods before Omsk went 2 weeks, well, the store sent for a long time that rastrovaya, the total time of the month of delivery. I asked the gift of the insole the seller well put them in the kit, crumbs with a boasting and visible traces of glue, today the first time I put on a very comfortable, comfortable
The store sent for a long time, came quickly. The shoes have a strong smell, small traces of glue. And so normal, insole spare did not put.
Delivery to Donetsk region, logistics company mist-express UA in 20 days. Track number, tracked completely. I think this model, as one of the best, in design, for the spring-autumn.
Доставили в Нальчик за 29 дней, трек номер отслеживался, упаковано отлично, продавец порядочный, на сообщения отвечает, заказываю обувь второй раз в этом магазине, всё чётко, положили запасные стельки, магазин супер, рекомендую, буду ещё заказывать.
Sneakers of good quality. It's been a month, but it's worth it.